Summary
Your tasks will involve assisting with the day-to-day management of client accounts and helping to ensure that everything runs smoothly during the processes undertaken by the Energy Analysts delivering Energy and Water services for our clients.
Wage
£18,000 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.45am - 5.00pm
37 hours 30 minutes a week
Possible start date
Monday 14 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assisting as a point of contact (commonly via email) for client queries related to Client Support, ensuring queries are directed to the appropriate team members and stored in our CRM systems
* Helping to maintain accurate account records by supporting the team with administrative tasks, such as correspondence tracking, general mailbox maintenance, reviewing invoice and systems
* Assisting with managing workflow to ensure the team meets important deadlines and service level agreements (SLAs)
* Supporting the team in preparing and submitting client reports based on set deadlines and key performance indicators (KPIs)
* Helping to maintain accurate account records by supporting the team with administrative tasks like contacting suppliers, updating our CRM system, and reviewing objections
* Helping to manage client queries and providing support to the team in analysing data that helps clients with their energy costs and consumption
* Building relationships with suppliers in order to manage client portfolio’s
* Ensuring the CRM system is fully up to date with all client correspondence
* Helping to manage client queries and providing support to the team in analysing data that helps clients reduce their carbon emissions
* Supporting our Mid-Market team by supporting with basic inquiries related to our client’s portfolio as well as supporting projects
* Supporting communication with Energy Suppliers to help prevent any client dissatisfaction
Where you’ll work
Unit 10, Bow Court
Fletchworth Gate Industrial Estate
Coventry
CV5 6SP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
More training information
* BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
* Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience
Requirements
Essential qualifications
GCSE in:
* English and Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Word, Excel, Outlook
* Written communication skills
* Proactive attitude
* Willingness to learn
Other requirements
Benefits: 25 days holiday plus bank holidays, Company Sick Pay, Free on-site parking, Company flu-jabs, Eye Tests, Vitality - Private Medical Insurance, Life Assurance - 4x annual salary, Company Social Events, Hybrid Working Pattern, Employee Assistance Program, Access to Mental Health Champions, Colleague Referral Scheme up to £1,000, Employer Pension Contribution, MYHub - Discounts from major retailers