Position Summary The Team Leader is responsible for ensuring the delivery of quality services and maintaining customer satisfaction through the leadership, training, and motivation of team members. They provide on-site leadership, supporting a positive and productive working environment, and ensure compliance with all company and customer guidelines. Reports to: Site Manager Key Responsibilities Client relationship & Business development: o Build and maintain positive relationships with customers and on-site personnel. o Provide regular updates and ensure daily communication with stakeholders at the site level to address any concerns or operational challenges. Operations: o Train inspectors and ensure their adherence to processes, including conducting audits to validate compliance. o Communicate changes in project requirements and work instructions to the team, ensuring seamless execution of tasks. o Document and report non-conformances to the Site Manager and proactively suggest solutions. o Make independent decisions to address subjective or unforeseen scenarios based on project needs. o Troubleshoot process flow issues, spikes, or changes in criteria in collaboration with the Site Manager. o Manage material movements using inventory management tools, such as scanners, when necessary. o Act as an inspector when required, ensuring quality standards are met. o Enforce compliance with local Health & Safety legislation and company-specific policies. Team Leadership & Organization: o Lead and facilitate communication within and between workgroups, ensuring information flows effectively across teams. o Promote and uphold a 5S/6S working environment to maintain organization and operational efficiency. Technical Oversight: o Collect, maintain, and review company data and reports related to site activities. o Ensure accurate and timely input of data into internal systems, such as Etraq, to track operational progress and performance. o Utilize company web portals to record audits and documentation, ensuring data is accurate and up to date. Experience: o 1 year of experience in a quality-related position is preferred. o Proven leadership ability, with experience managing or guiding teams Hard Skills: o Proficient in Microsoft Office, particularly Excel and Outlook. o Familiarity with gauges, measuring devices, and basic quality control processes. o Ability to manage material flow and use inventory management tools. o Strong written and verbal communication skills in English, with the ability to effectively communicate with customers, team members, and management. o Adaptable and capable of performing in a fast-paced, challenging environment with shifting priorities