Right Now Group are working alongside a Large Global Freight Forwarder for their Tilbury Office who are looking for a Freight Team Leader for one of their largest accounts.
This is a full-time permanent opportunity:
Shift: Monday - Friday
Hours: 09:00 - 17:30
Salary: £30,000 - £35,000
Job Purpose - Freight Team Leader:
* Oversee the Control Tower team, assigning daily tasks to ensure smooth operations.
* Ensure all team members receive comprehensive training to perform their roles to a high standard.
* Be adaptable and ready to assist other divisions or teams when needed.
* Provide full support to IFFO teams by delivering outstanding customer service and implementing best practices.
* Ensure compliance with all operational regulations, including CAA and GDP, and conduct audits when necessary.
* Meet all deadlines to maintain efficiency.
* Deliver exceptional service that makes each client feel like they are the client's top priority.
* Continuously enhance service offerings and equip teams with the knowledge and skills to serve clients effectively.
Key Responsibilities - Freight Team Leader:
* Prioritise customer service and foster strong relationships from day one.
* Display flexibility and collaboration within the department to maintain consistent and uninterrupted service for clients.
* Lead and inspire cross-functional teams to deliver the best possible customer service.
* Work within a multifunctional team to provide comprehensive client solutions.
* Plan and arrange international consignments according to client specifications.
* Monitor the end-to-end process of consignment movements.
* Respond promptly and efficiently to all inquiries and communications.
* Ensure adherence to company Data Quality KPIs by providing accurate tracking information.
* Manage and report KPIs in line with current SLAs, ensuring accuracy and maintaining clear communication both internally and externally.
* Follow and administer client-defined operating procedures.
* Provide daily updates on deviations from the agreed transport plan.
* Manage relationships with suppliers, ensuring they meet service expectations, and liaise with the Product Manager when necessary.
* Act as the escalation point for both customers and team members in cases of service failures or challenges.
* Perform any additional duties as assigned by your supervisor.
* Identify cross-training needs within the team to ensure business continuity and support personal development.
* Manage and maintain control over relevant email inboxes.
* Complete monthly reports and meet deadlines for annual staff appraisals and progress reviews.
Minimum Requirements:
* Strong knowledge and understanding of various transportation modes (Air, Road, Sea, Courier) for inbound, outbound, and cross-trade shipments.
* Confident in delivering presentations and comfortable in client-facing roles.
* Excellent verbal and written communication skills.
* A professional and friendly telephone manner and customer service skills.
* Strong attention to detail.
* Calm, friendly, and professional demeanor, even under pressure.
* Ability to meet fixed deadlines and manage pressure effectively.
* Enthusiastic, flexible, and self-motivated with a proactive approach to work.
* Well-organised and able to collaborate closely with internal departments.
* Willingness to work flexible hours during busy periods.
If this Freight Team Leader role sounds of interest, please apply online now!
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