Please Note: Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role, which requires 5+ years UK address history at the point of application.
Hybrid Working: his role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.”
UX Writers (or Content Designers) use data and research to create, update and review content so that it is consistent across client services and in line with client design principles and standards. They design both micro- and long-form content to meet user needs and make complicated language and processes easy to understand.
They collaborate with user researchers and other designers to understand user needs and improve the end-to-end user journey. They build relationships with stakeholders to make sure developed content is factually accurate and meets the needs of users. They work within multidisciplinary Scrum teams comprised of User Researchers, Interaction Designers, Business Analysts, Developers and other specialists to create User-Centred Designs for digital products and services.
This is a great opportunity to work across multiple different clients in a range of industries. As a member of our close-knit UX and Design team, you will champion the value of User-Centred Design as part of delivery best practice across all digital products and services.
As a team you will:
Create high quality content (both micro- and long-form content) which is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.
lead and align content design activities, ensuring teams take a user-centred, evidence-based approach to content design and delivery
Use data and research findings to inform your content decisions
Make sure your content is accurate by working closely with Subject Matter Experts
Collaborate with other teams and specialisms, like UX Designers, User Researchers, Developers, and others
Understand user journeys and the role UX writing plays in improving those user journeys
Report on and present your work, both internally and to client partners
Take an evidence-led approach to your work, continuously improving long-form and micro-content based on user feedback, analytics, and industry best practices to improve usability, engagement, and conversion rates.
Ensure that content follows all relevant legal and regulatory requirements, including accessibility standards, privacy laws, and industry regulations.
Be able to communicate clearly to stakeholders at varying levels, sharing digital knowledge and explaining data, content and UCD best practice.
Work independently, to a high standard, as the sole UX Writer within a Scrum/Agile team
Qualifications
The following skills and experience are essential for this role
Worked in a UX Writer or Content Design role (ie a role which leverages User-Centred Design principles)
Experience advocating for User-Centred Design
Experience negotiating with and influencing senior stakeholders
Exceptional written and verbal communication skills
Experience working with brand tone of voice guidelines, design patterns and style guides
Set yourself apart:
Working with the Government Digital Service (GDS)design principals
Working in an Agile or similar multidisciplinary environment
Using Markdown or HTML
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender.