Retail Customer Service - Weekends only, Middlesbrough
Client: Entain
Location: Middlesbrough, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 2bbd763e5f24
Job Views: 3
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Assistant, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Help demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days out of 3, with a weekly rota of approximately 10 hours, including long shifts, shorter evening shifts, and occasional weekend work. As a key holder, you will be responsible for opening and closing the shop.
Entain values a healthy work-life balance and will provide your rota at least four weeks in advance.
Additional Information
At Entain, we prioritize diversity, equity, and inclusion, and are committed to creating an environment where everyone feels valued and respected. We comply with all applicable recruitment regulations and employment laws to ensure ethical hiring practices globally.
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