Company Description
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
FINANCIAL:
* To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget
* To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
* To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
* To come up with upsell strategies that would help surpass budget
ADMINISTRATIVE:
* To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
* To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance
* To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Director of Food and Beverage and Executive Chef
* To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team
* To set and review goals for the Conference & Events team and its individual team members
* To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM
OPERATIONAL:
* To lead, train, develop, and support the Groups & Events Team
* To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
* To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
* To ensure proper group handover is received from Rooms Sales for flawless execution
* To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are sent and group meetings are done in a timely manner
* To ensure follow up on lost business and bring information about them to the knowledge of the department superior
* To be aware of all market trends and share it to team so that a collective action can be implemented
* To attend international and local trade shows, roadshows and business trips to build and maintain strong relationships with clients
* To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
* To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
* To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
* To assist Credit Department in following up all outstanding balances of accounts in a timely manner
* To come prepared on weekly Sales and Revenue meetings
* Develop and implement new sales strategies, tactics and action plans for account base
* Ensure and update current account information in Opera and hard files
* Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast
* Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
* Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
* Ensure team are following up post-event to address any issues whilst soliciting return business
* Attend departmental communication meetings and sales and operations meetings
* To consistently interact with key clients focusing on high profile guests
* To build and maintain good relations with all Accor Regional and Global Sales Offices
* To be aware of all fire, health, safety, emergency and security procedures in the hotel
* To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time
* To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
* To ensure strict confidentiality of information in the Department and Hotel
* To carry out duties, projects and other assignments as required by Cluster DOSM
PERSONAL ATTRIBUTES
* Excellent understanding of luxury market
* Excellent understanding of all hotel departments
* Professional sales and presentation skills
* Knowledge of basic accounting, math skills and analytical capabilities required
* Extensive knowledge of sales skills and revenue management
* Ability to assess/evaluate employee’s performance fairly
* Must have strong interpersonal skills with attention to details
* Strong written and verbal communication skills
* A leader with a positive attitude
* Strategic thinking combined with the ability to move strategy to action
* Problem solving skills
* Managerial / Leadership skills
* Self-motivated, creative and confident, with a highly energetic personality
* Creative, independent, and manages stress gracefully
* Ability to meet deadlines consistently
* Pro-active and taking initiative
* Must be organized and ability to work and follow systems and procedures
* Must be adaptable to change of strategy, ideas, systems etc.
* Must be guest service oriented
* Proficiency in organizational planning with the ability to multi-task
Qualifications
* Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
* Degree/Diploma in Hotel Management / Business Administration
* Strong knowledge of Opera & Microsoft Office
* Understands the local culture and have worked in the region
* Fluency in English, written and spoken
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