Senior Customer Service Administrator INTERNAL APPLICANTS ONLY
* Full-time
Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.
At Culina, we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Our Market Drayton site is now recruiting for a Senior Customer Service Administrator on a full-time, permanent basis.
Salary: £29,050 per annum.
Working hours: 4 on 4 off Nights, 18:00-06:00.
As a Senior Customer Service Administrator, you will coordinate the front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams, and be able to fulfill all office functions, supporting the CS Manager whenever necessary.
Key Duties of a Senior Customer Service Administrator:
* All aspects of Customer Relations by telephone and email.
* Completion of Order Process to include creation of ad hoc Invoices (e.g., confirming, raising ad hoc invoices, etc.).
* Monitoring the customer service inbox.
* Monitoring critical accounts.
* Overseeing full load rejections.
* Night report monitoring.
* General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have.
* Maintaining failure log and KPI sheets.
* Liaising with and coordinating internal teams (e.g., transport planners and account managers).
* Delivery reporting, both internally and to customers.
* Assisting with training of team members.
* Ensuring all delivery issues are followed through to conclusion in a timely manner (e.g., managing returns/stock on QC hold, etc.).
* Any other tasks that are deemed necessary.
Minimum Qualifications:
* Planning and organising skills, high level of numeracy.
* Effectively prioritise workload in order to meet set deadlines.
* Able to work as part of a team or individually.
* Able to work effectively and communicate to the correct level.
* Be professional, approachable, and helpful to ensure smooth running of the general operation.
As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hardworking performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave: Competitive holiday entitlement of 235 hours.
* Pension scheme: We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4% employee and 4% employer.
* Life Assurance: 2x your annual salary.
* Wellness: Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
* Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
* Everyday discounts: Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam.
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