Are you looking to join a pioneering and renowned company? A global manufacturer of award-winning products? Then look no further.
My client based in Swansea is now looking for an Administrator within their e-commerce team to ensure the timely processing of customer orders, provide a high standard of analysis, efficient data gathering, accurate reporting, and to be a point of contact for both internal and external customers.
As an E-commerce Administrator, you will be responsible for:
* Timely order processing, receiving and processing orders from customers & confirmations in customer portals where necessary
* Order dispatch in partnership with the UK & EU warehouse teams
* Order invoicing
* Tracking of orders
* Credit and returns: Monitor customer portal for returns raised, review, and credit when returns note received from warehouse
* Manage promotional & advertising invoices in platforms
* Maintenance and housekeeping of customer accounts & product data via Sage, customer portals & internal trackers
* Supporting and partnering with Key Account Manager on KPIs
What you will need in order to be successful in this role:
* Highly organized with the ability to plan and work to deadlines
* A positive attitude with the flexibility to adapt to change and a self-motivated approach
* Exceptional communication skills - written and verbal
* A genuine passion for over-delivering on customer expectations and getting things right first time
* The ability to build good working relationships through teamwork, support, and collaboration
* Previous experience of working within a fast-paced sales support/admin environment
* Proactive in nature, keen to engage with customers and build strong relationships
* Competent with all MS Office packages. Experience of Sage or similar would be advantageous
* Understanding of E-commerce/Amazon Seller/Vendor Central and Advertising platform desirable
If you feel you have the right skills and experience, please get in touch!
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