Customer Service Advisor
Doncaster, DN6
Salary: £25k pa
Permanent, Full time
Role Overview
To portray and maintain a professional, attentive, helpful service to the client database.
To deliver a positive experience on all contacts made.
To represent the Company in a polite, efficient manner at all times.
Responsible for the account management of their allocated customer portfolio.
Duties & Responsibilities
Dealing with enquiries from Clients and customers:-
Enquiries from customers on prices and stock availability
Temperature Deviations - communication to customers requesting disposition.
Obtain PODS across all channels if client struggles
Providing the relevant C of A documents to customers
SOR enquiries
Enquiries from customers on product PIP and/or EAN for electronic ordering
Stock control interaction with clients request for inventory discrepancies
Accommodate enquiries from other areas of the business, Finance, wholesale, hospital division.
Providing the relevant C of A documents to customers
Ensuring all training and updates to training completed
Interaction with Q90/RH ops
Failed deliveries -communications to customer
Polar speed interactions
EORI Supplementary declarations - TSS
Polar speed exception reports
Handling all incoming and outgoing phone calls
Adhere to Health and Safety guidelines in place.
To be flexible in working hours to ensure the needs of the Company are met.
The above is not ...