Symbol is a leading, multi-disciplinary IT service provider and consultancy with a nationwide reach, delivering high-quality IT support and engineering solutions to diverse clients. Over the past decade, they have built a reputation for reliability, innovation, and excellence in IT services. Their work supports high-street retail clients in maintaining smooth operations and staying competitive in a fast-evolving market. Symbols core values of integrity, honesty, and transparency guide every project they undertake. As an IT Apprentice at Symbol, you will gain hands-on experience in various IT support functions and security processes. This is a fantastic opportunity for a motivated and individual passionate about kickstarting a career in IT. In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Engage in essential security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and ensure systems are running smoothly and securely. Configure network devices, including Wi-Fi ports and servers, and troubleshoot both wired and wireless connections. Gain hands-on experience with cloud tools like Meraki for remote configurations and management. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £12,480.00 per annum Monday Friday, 9am 5pm, 37.5 hours per week 28 days annual leave Pension contribution Full-time role opportunity upon completion Salary review after 12 months Desired Qualities, Skills and Knowledge: Good communication skills Strong willingness to learn Motivated and able to use your own initiative Interest in IT Grade 5/C in Math's and 4/C in English Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.