Job Description As a Due Diligence & Customer Monitoring Analyst, you will pay a critical role in monitoring the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively supporting Teya’s commitment to prevent financial crime. The role will cover transaction and other monitoring of members and their behaviour and subsequent in-depth investigations of monitoring flags and risk issues and events across all of Teya’s products. You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs. Key Areas of Focus: You will have experience in analysing acquiring and business account transactions, customer use and behaviour to identify potential indicators of fraud, money laundering or terrorist financing, as well as risk against card scheme compliance requirements and financial risk. You will have strong investigation skills and be confident conducting in-depth investigations. Experience drafting detailed internal Suspicious Activity Reports. You will be able to demonstrate examples of working to and achieving SLA’s and KPI’s. Confident in suggesting potential improvements and efficiencies to processes to your team lead. Have experience using different transaction monitoring and AML tools. Strong data analytics skills to interrogate data and make data driven decisions. What You'll Be Doing: Transaction Monitoring: Review suspicious transaction patterns to identify indicators of Fraud, AML, Terrorist Financing and other high risk indicators. Member Monitoring: Review changes in members activity to identify suspicious conduct. Suspicious Activity Reporting: Drafting internal Suspicious Activity Reports to share with the second line teams for review. Trend Analysis: Proactively analyse data on identified trends and suggest new transaction monitoring rules to the team lead. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. Performance Management: Achieve departmental SLA’s for reviewing cases and aid the team in achieving its KPI’s. Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management. Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation to the team leader. Reporting: Produce relevant reporting s required. Horizon Scanning: Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA’s.