Job Overview
The Associate Manager, Specimen Management supervises a team of individuals and associated activities, operations, and performance to ensure daily objectives of the department are met in a quality manner. Assists in the planning for department growth, drives new department initiatives, contributes to identifying cost savings opportunities, and process improvements.
Essential Functions
1. Responsible for hiring, training, performance management, and development of staff with mentoring and coaching from management.
2. Facilitates team meetings to ensure alignment of the team.
3. Sets day-to-day operational objectives for the team, focusing on mentoring, coaching, and workflow coordination.
4. Monitors and analyzes operational metrics to identify areas for improvement to improve performance and cost savings initiatives.
5. Determines resourcing needs to ensure effective delivery.
6. Responsible for department health and safety and good housekeeping standards.
7. Responsible for training of new employees and ongoing development training.
8. Supports build of justification for new department equipment purchases and resources.
9. Fosters a unified work environment leading to increased employee engagement.
10. Assists manager in capacity planning and budget planning.
11. Ensures team adherence to appropriate quality control systems and procedures. Maintains SOPs to ensure all procedures are documented, and required amendments to procedures are highlighted and progressed immediately.
12. Ensures training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required.
13. Ensures maintenance of staff position descriptions, CVs, and training records.
14. Engages with global counterparts to drive consistency of process.
15. Acts as a point for internal and external clients for problem resolution and inquiries.
16. Assists manager in the preparation for audits.
17. Oversees standard internal audit responses for timeliness and adequacy.
18. Partners with management to define trends in incident reporting and uncover means to reduce risk.
19. Supervises staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; identification of resource requirements; progressing staff recruitment; appraising performance; guiding professional development; rewarding and disciplining employees; addressing employee relations issues; and resolving problems.
20. Performs work in accordance with company procedures and applicable regulatory guidelines.
Qualifications
1. Bachelor's Degree
2. Other equivalent combination of education and experience.
3. 4 years experience in Specimen Management or related clinical lab services function.
4. Demonstrates natural ability to guide and mentor others, as well as navigating challenges in operational and people matters.
5. Strong understanding of specific area of responsibility.
6. Strong understanding of operations and methods.
7. Knowledge of study setup and cross-functional/system dependencies.
8. Strong oral and written communication skills.
9. Strong organizational and problem-solving skills.
10. Ability to effectively delegate work.
11. Ability to effectively manage multiple tasks and projects, and direct team members.
Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology, and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.
#J-18808-Ljbffr