Care & Support Worker - Bank
Location: Stevenage
Salary: £11.44 Per Hour
The Role:
A rare and exciting opportunity has arisen to join the Care and Support mental health team in Stevenage. In this role, you will support residents with enduring mental health issues, which can be highly challenging but rewarding.
This role requires early or late shift work, including some weekends and bank holidays.
As a key worker, you will be responsible for your customers’ support plans and encouraging their independence. The customers may have complex enduring mental health issues, often resulting from drug-induced psychosis, with unpredictable behavioral patterns. They require positive support to maintain their independence and remain active in the community. The ultimate objective is for residents to return to independent living in the community.
What You’ll Need to Succeed:
You will be a team player with enthusiasm for your role. Strong communication skills, a flexible approach, and a positive attitude are essential to achieving targets in a challenging, changeable environment. With empathy, understanding, and patience, this demanding but rewarding role is ideal for the right candidate.
You may be required to make daily decisions on how to deal with safeguarding and risk issues, so you must be confident and decisive in responding to issues. While you will have the full support of a dedicated management structure, you will be the key worker for your assigned customers, maintaining their detailed records and dealing with third parties involved in the residents' support package. Good IT skills are essential.
If you can demonstrate a passion for delivering excellent service to vulnerable adults in a dignified manner and want to make a real difference in the community, this role is for you. You will be the person who makes a difference in an individual becoming content and managing their own life!
To meet our commitment to providing safe, high-quality services to our customers, we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list once an offer of employment is made. A new check will be completed every three years.
Please Note: We do not currently offer visa sponsorship.
What’s in it for You?
* 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year
* 2 volunteering days per year for helping out in local communities
* An additional ‘Beliefs day’ once a year for an extra day off
* Supported family-friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add family members to
* Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages to keep up to date with organizational activity and connect with colleagues
* Career progression across the organization with our mentoring/coaching programs, apprenticeships, and career planning support
* Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organization
About Us:
We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Our Promise:
At Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support, and develop all of our diverse employees and the communities we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly to create an environment that encourages our employees to challenge non-inclusive behaviors and to be mindful of their own and others’ wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well, and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Network groups include:
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care, and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to complete the application as soon as possible to avoid disappointment.
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