Are you a strategic leader with a passion for service excellence in the white goods industry? We’re looking for a Service Delivery Director to drive operational performance and customer satisfaction across a nationwide repair network handling millions of appliance repairs annually.
This is a unique opportunity to lead a global aftercare provider with a strong industry presence, ensuring seamless repairs and support for home appliances. If you thrive on optimizing large-scale service operations, managing high-performing teams, and driving efficiency, this role is for you!
Why This Role?
✅ Oversee a £300M+ service portfolio in one of the UK’s largest appliance repair networks.
✅ Lead a network of 9,000+ engineers, ensuring fast, reliable repairs for customers.
✅ Collaborate with senior stakeholders across the UK, EU, and US to shape the future of white goods service delivery.
✅ Use data, technology, and innovation to enhance operational efficiency and customer experience.
If you have a proven track record in service operations, large-scale repair networks, and delivering top-tier customer experiences, we’d love to hear from you!