Position: Prestige Customer Advisor
Salary: £24,500
Location: Oldbury (Fully Onsite)
Contract: Permanent Full-time
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00 working 1 in 3 Saturdays 09:00 - 14:00
Start date for this role will be 9th December and interviews will take place between the 11th-22nd November.
Why Choose The AA?
* Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait.
* Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children).
* Discounts on multiple online and high street shops, experiences, and food.
* Physio, Dental and eye test benefits.
* Mental health help.
Plus additional benefits to reward longer service!
After 6 months:
* Technology and Appliance Vouchers.
* Cycle to Work scheme.
* Home Health Testing for you and your household.
After 12 months and beyond:
* Car Salary Sacrifice Scheme.
* Recognition for hitting tenure milestones.
What will I do?
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action.
* Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries.
* Pushing for better by using resources, tools, and systems available to offer the best customer service.
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
* Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What We’re Looking For:
* Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
* Back Each Other: Work with a team who support and mentor each other to ensure the best service possible.
* Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
* Own It: Our industry evolves, and so should you. Stay curious and open-minded.
Ready to Accelerate Your Career?
Apply now by clicking the link below. Let’s drive success together!
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