Operations Manager - 30-37.5 hours per week
Do you have the vision, skills and energy to support our practice manager navigate us through the challenging landscape of general practice whilst also sharing our ethos to deliver excellent patient centred care?
The Practice Operations Manager is responsible for overseeing the operational aspects of our two GP practice sites. This role ensures the delivery of high-quality patient care and efficient resource management across both locations. The Operations Manager will work closely with clinical and administrative teams to implement best practices and achieve organisational goals while maintaining compliance with regulations.
Main duties of the job
The Operations Manager will assist with the smooth functioning of the practice on a day-to-day basis. Working with the Practice Manager, you will lead and manage the practice team. You will be flexible in your approach and be able to integrate new ways of working as NHS services and patient needs evolve.
You will support with workforce planning and will manage the practice appointment diary, ensuring that rotas are applied to the clinical system in an appropriate time frame and that skill mix and room availability is considered.
The Operations Manager will have managerial responsibility to support and give direction to the practice workforce and undertake various HR functions to support recruitment, retention, and training of staff. Responsible for ensuring all practice activities and facilities comply with our contractual obligations, CQC regulations, health and safety, and employment law legislation.
About us
We are a well-established, progressive and friendly practice that strives to offer the best possible care for our 12,000 patients. We have 9 GPs, 7 nurses and a supporting team consisting of pharmacists, social prescribers, and physiotherapists. We have excellent reception and administrative teams who offer a fantastic service and are critical to the smooth running of our practice.
Job responsibilities
The operational manager will assist with the smooth functioning of the practice on a day-to-day basis. Working with the Practice Manager, you will lead and manage the practice team. You will be flexible in your approach and be able to integrate new ways of working as NHS services and patient needs evolve. Please see attached job description for roles and responsibilities.
Person Specification
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Excellent interpersonal skills
* Motivated and proactive
* Ability to use initiative and judgement
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Confident, assertive, and resilient
* Ability to drive and deliver change effectively
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisal writing, staff development, and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of workforce planning, forecasting, and development
* NHS/primary care general practice experience
* Experience of organising staff rotas and annual leave
Skills
* Excellent communication skills (written, oral and presenting)
* Excellent leadership skills
* Strategic thinker and negotiator
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Effective time management (planning and organising)
* Proven problem solving and analytical skills
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
* Experience using SystmOne
Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Educated to degree level in healthcare or business
Other requirements
* Maintain confidentiality at all times
* Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£30,000 to £35,000 a year Dependant on experience
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