Overview
We are seeking a highly motivated Distribution Clerk to assist with the collection and coordination of the activities of our distribution services out of the Northampton Depot and have the drive and passion to grow and progress with the company.
About us
This is a unique opportunity for a motivated, diligent and hands-on individual to join one of the UK’s most exciting online retailers, Dunelm Extra, offering unparalleled choice, value for money, customer service, and a range of convenient delivery options. This wholly owned subsidiary of Dunelm is renowned as one of the UK's most exciting e-commerce success stories.
Worldstores, unparalleled choice of home & garden furniture, ACHICA, the luxury flash-sale business, and baby specialist Kiddicare make up Dunelm Extra and play a key part in the ambitious plans for Dunelm to become the number one choice in the home and garden market.
Responsibilities:
* Control Driver communications and workload.
* Understand and adhere to company and site health and safety rules.
* Ability to communicate effectively with team members.
* Update driver’s hours, holiday, and sickness onto the appropriate records.
* Ensure all accident forms are completed, actioned, and filed correctly.
* Carry out any other clerical duties such as photocopying, writing letters, filing, and yard checks as and when required.
* Correct planning of routes using a computer-based planning system.
* Work according to the Safe Systems of Work (SSOW) at all times.
* Adherence to Company health & safety/security policy and procedures.
* To open up & lock up the depot as and when required.
* Respond to Customer Service queries on a daily basis.
* Cover for the transport team in their absence (i.e., during breaks/holidays/sickness).
* Support the distribution operation/office within capability (within reasonable management request).
What you'll be doing
Competencies:
* A strong Customer Service ethic who approaches their role with energy and enthusiasm.
* Mature approach, pragmatic, tenacious with attention to detail.
* Dedicated to getting the job done but able to have ‘fun’ as well.
* Assertive, can-do, makes things happen attitude.
* Passionate and creative thinker, able to translate to pragmatic solutions.
* Flexible and adaptable to evolving business needs.
* Able to multi-task.
* Hard working/flexible.
* Quicker thinker – challenge and change process.
* Ability to learn and push yourself to progress with the company.
Education & Experience Requirements:
* GCSEs or equivalent in Mathematics and English.
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