Resident Services Coordinator (Housing / Community Engagement)
£28,350 - £33,600per annum depending on skills
Birmingham
Full Time, Permanent
We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join usto providea responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.
You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.
Youll investigate anti-social behaviour and complaints, safeguarding, and ensure licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the residents needs central to your decision making. You will engage and listen to residents feedback and tailor your approach to meet their needs
Other responsibilities include:
1. Adopting an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
2. Ensuring prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adheri...