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HyperGrowth Recruitment provided pay range
This range is provided by HyperGrowth Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Up to £28,000 + Benefits
Brighton – Hybrid – 2/3 days a week in office
Full Time
We’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative!
Company Overview:
Studio Underd0g offers a fresh and playful perspective in the horology industry, pushing the boundaries of what’s possible while having fun.
Founded by designer Richard Benc, Studio Underd0g has grown rapidly on a global scale, building a groundbreaking team to keep up with demand!
About The Role:
We are looking for a Customer Service Representative with eCommerce experience and strong analytical skills to join our team in Brighton. As the first point of contact for our customers, you will ensure their inquiries are handled efficiently and professionally.
Key Responsibilities:
Customer Support:
* Respond to customer inquiries via email and chat in a timely and professional manner.
* Resolve customer issues, including order tracking, product inquiries, and warranty claims, ensuring a positive customer experience.
* Escalate complex issues to the appropriate team members when necessary.
eCommerce Expertise:
* Manage and process orders, returns, and exchanges through our eCommerce platform.
* Assist customers with navigating our website, troubleshooting technical issues, and completing purchases.
* Collaborate with the logistics team to ensure accurate and timely order fulfilment.
Analytical Insights:
* Analyse customer interactions to identify recurring issues, trends, and areas for improvement.
* Develop and maintain a knowledge base of common customer inquiries and responses to streamline future communications.
* Provide actionable insights to enhance customer service processes and reduce response times.
Process Improvement:
* Propose and implement strategies to improve customer satisfaction and operational efficiency.
* Work closely with the operations and creative teams to communicate customer feedback and contribute to product development.
Experience / Skills:
* 2+ years of experience in customer service and/or administrative roles.
* Proven experience in a customer service role within an eCommerce environment.
* Strong analytical skills with the ability to identify patterns and trends in customer interactions.
* Excellent written and verbal communication skills.
* Proficiency in using eCommerce platforms (e.g., Shopify), CRM tools (e.g., Gorgias, Zendesk), and Google Suite.
* A proactive, problem-solving mindset with a focus on delivering exceptional customer experiences.
* Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
* Familiarity with the industry or a passion for Horology is a plus.
If this sounds like you then hit apply or email Kyle on kyle@hypergrowthrec.co.uk to find out more!
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Retail Luxury Goods and Jewelry
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