Job Description
We are collaborating with a fabulous travel company who are now seeking an experienced Travel Admin & Customer Service Specialist to join their team, hybrid working model based in Hertfordshire.
This exciting role is ideal for a travel professional from a tour operator or travel agent with admin, operations or customer service experience, seeking career progression with a forward thinking travel company.
Travel Admin & Customer Service Specialist Duties:
Serve as a point of contact for post-booking enquiries, ensuring timely and effective resolutions.
Accurately manage travel bookings, process modifications, and handle cancellations with minimal customer disruption.
Communicate and manage schedule changes, keeping customers informed and rebooking as needed.
Issue tickets and ensure all travel documents are correct, complete, and dispatched on time.
Assist in keeping operations smooth with various administrative and organisational tasks.
Support other operational tasks as needed to ensure seamless service delivery.
Travel Admin & Customer Service Specialist Essential Requirements:
Experience in a customer service, operations or admin within the travel industry is essential
Strong attention to detail and problem-solving skills.
Excellent communication skillsboth written and verbal.
Familiarity with GDS systems (Amadeus, Sabre, or G...