Job Description
About us:
XCMG UK Sales and Services Limited is a subsidiary of XCMG Group, one of the world’s leading construction machinery manufacturers. Our brand-new, young, and international team is looking forward to your support. If you would like to work in a diverse environment and enjoy the freedom to implement your own ideas, then you've come to the right place.
We are currently looking for a Forklift & Material Handling Service Engineer to support our forklift trucks and large material handling products, including port machinery. In this role, you will be responsible for on-site and depot-based maintenance and repair work, supported by a skilled and engaged service team.
Your tasks:
* Diagnosing and repairing electrical, mechanical, and hydraulic components, including hydraulic valves and rams
* Performing engine, final drive, and gearbox repairs on diesel and electric-powered forklifts and port machinery
* Inspecting equipment, identifying faults, and working with the Service Manager to provide customers with accurate repair quotations
* Carrying out routine servicing and preventative maintenance on a wide range of equipment
* Identifying and documenting chargeable repairs that require customer approval before proceeding
* Completing partial or full strip-downs of machinery as required for thorough diagnostics or major repairs
* Using appropriate tools (meters, hydrometers) to test traction battery voltages and specific gravity, and conducting battery condition surveys
* Handling job reporting, time entry, part identification, and service documentation via a tablet-based system
* Coordinating with the Service Manager and Parts Manager to ensure efficient service delivery and parts logistics
* Delivering a professional and customer-focused service, aimed at building long-term relationships and trust with clients
Your profile:
* Proven experience in a similar service or maintenance role, ideally with forklift trucks, or alternatively with plant equipment, agricultural machinery, commercial vehicles, or HGVs
* Solid understanding of mechanical, hydraulic, and electrical systems and their practical applications
* A Level 3 City & Guilds / NVQ or equivalent BTEC qualification in electrical or mechanical engineering
* A customer-focused mindset with a commitment to delivering high-quality service
* A valid full UK driver’s licence, with a willingness to travel to customer sites as required
We offer:
* Competitive salary and benefits;
* Training and personal development;
* Work in a dynamic, collaborative and international environment;
* Personal and professional development opportunities and ongoing on-the-job training;
* A culture with flat hierarchies, simple communication and plenty of room for your ideas;
* A chance to work directly with a manufacturer, and grow together with its new subsidiary from scratch;