Overview
ENERPAC – Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.
Summary – basic function of the role
We are seeking a Customer Service Representative to join our Cramlington team on a permanent basis. In this role, you’ll be responsible for overseeing daily office operations and managing the entire order process from start to finish. As the primary point of contact for our customers, you’ll play a key role in delivering exceptional service. This is a full-time, office-based position.
Job Duties and Responsibilities
* A main point of contact for all customers
* Manage/co-ordinate the order process
* Prepare & produce professional quotations
* Manage co-ordinate the order process from start to finish in close conjunction with the Central order Desk
* Active follow-up of outstanding quotes
* As a Sales Force super user, ensure the system is updated and maintained; liaise with both internal and external clients
* Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
* Generate & check reports for the status of orders on a regular basis
* Progress outstanding orders on the system
* Receive & respond to all customer complaints & follow the customer complaint procedure
* Liaise with the accounts department regarding customer credit issues
* Manage office phone calls in coordination with the other team members of the Customer Service
* Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
* Initiate and support local marketing initiatives
* Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force
* Organize customer activities in agreement with the direct manager
* All other activities related to the day-to-day business or to improve the business
Skills, Competencies and Experience:
* A minimum of 5 years’ experience in a similar position; commercial acumen is needed
* Technical affinity would be a plus
* Strong interpersonal skills, works and communicates well with internal colleagues and external customers
* Energetic and proactive initiator; must present a professional and articulate image
* Able to work to deadlines; excellent organizational skills
* Works well with minimal supervision; self-discipline and motivation
* Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial
Work Benefits
* 25 days annual leave plus statutory days
* Employer Pension Contribution
* Life Assurance
* Engagement with Employee Resource Groups which can provide leadership and networking opportunities
* Community Outreach programs embedded in the Company’s culture
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