Account Handler - Telford - ARD1036829
Job description
We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.
This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.
Responsibilities include:
1. Telephoning clients prior to their renewal and going through a pre-renewal fact find.
2. Calculating and delivering renewal premiums.
3. Negotiating and securing the business for a further 12 months.
4. Agreeing payment methods and arranging finance of renewal premium, if required.
5. Cross-selling policies the client does not currently have.
6. Cross-selling risk management measures such as Driver Training and Driver CPC courses.
7. Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.
Insurance knowledge is advantageous, but not essential, as full training will be given.
Key skills / attributes:
8. A confident telephone manner.
9. Strong interpersonal skills with the ability to build relationships and trust.
10. The ability to thrive in a fast-moving, target-driven environment.
11. Good IT literacy.
12. A strong team ethos.
This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.
IT Skills
13. MS Word
14. MS Outlook
15. Acturis System (Preferred)
16. Excel (Preferred)