Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing our client and working onsite at leading Building Society. This position is based within our end users organisation who continue to invest in state-of-the-art technologies, services, and training.This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities;
1. Report into client stakeholder on a day-to-day basis.
2. Based at Swindon NWH on a permanent basis occasional travel to Northampton to oversee technical issues / maintenance activities
3. Oversee and manage AV / UC systems on a day-to-day basis.
4. Provide real time in room support for AV / UC related issues.
5. Ensure incidents / tickets are logged via site protocol and resolved within SLA.
6. Fault handling and ownership of all AV related tickets through to resolution.
7. Locate faults or problems and provide solutions on a first /second line basis.
8. Ability to provide systems work around in the event of failures.
9. Work with off site help desk and 3rd parties as required to resolve ...