Job summary NHUC are excited to advertise a new opportunity for receptionists to join us as we launch our new Urgent Treatment Centre in partnership with Frimley Park Hospital. We are looking for enthusiastic receptionists who are keen to work as part of a multi-disciplinary team to deliver exceptional patient care to our local communities. Shifts times will vary from 07:45 13:15, 13:15 18:45 & 18:45 00:15, 7 days a week. This is a fixed term, zero hours position until the 28th November 2025. Interviews will be held on the 21st November 2024 at our Head Office location in Farnborough. We may close this vacancy early should we receive a high number of applicants. Main duties of the job To greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills. The post holder will also be responsible for making sure that the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department. Adhere to procedures for opening up and closing down the UTC. To ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start at 08:00 am every morning. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. To wear uniform clothing provided, which should be kept clean and tidy. The post holder will work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks. This role will involve direct communication with GPs and clinicians, as well as collaboration with the A&E admin team to perform daily duties and ensure a seamless patient journey. Specifically, the receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC. Please see the Job Description for the full list of duties and responsibilities. About us NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus. SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places who are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre in the Aldershot Centre for Health. It also holds some smaller contacts such as supporting Community Hospitals OOH and Flu response. Finally SDC has a virtual care arm supporting patients at home. TalkPlus are part of the Improving Access to Talking Therapies programme, providing support to people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals. Date posted 07 November 2024 Pay scheme Other Salary £12.31 an hour 25% unsocial after 6.30pm on Wkdays, Wkends & Bank holidays Contract Bank Duration 1 years Working pattern Part-time Reference number U0077-24-0019 Job locations Frimley Park Hospital Portsmouth Road Frimley Camberley Surrey GU16 7UJ Job description Job responsibilities Job Title: Urgent Treatment Centre (UTC) Receptionist Responsible to: SDC Operations Manager Accountable to: General Manager Role Summary The post-holder will provide an efficient reception and administrative service. The post-holder is expected to work independently using their own initiative and seeking advice when appropriate. This role is an integral part of the multi-disciplinary team. Main duties and responsibilities To greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills. The post holder will also be responsible for making sure that the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department. Adhere to procedures for opening up and closing down the UTC. To ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start at 08:00 am every morning. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. To wear uniform clothing provided, which should be kept clean and tidy. The post holder will work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks. This role will involve direct communication with GPs and clinicians, as well as collaboration with the A&E admin team to perform daily duties and ensure a seamless patient journey. Specifically, the receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC. To inform clinicians of any deteriorating patients in the waiting room. Communication To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients, visitors/relatives and colleagues. To adapt communication skills to meet the needs of patients who may have barriers to understanding, e.g. language To work cohesively with all team members to ensure that the very best services to patients are provided at all times. Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy. Deal with general enquiries both by telephone and in person, from other medical professionals and patients. General NHUC believes that everyone plays a role in enhancing the quality of care provided to our patients. As an employee, you are expected to actively support the clinical governance agenda by participating in activities that improve quality, such as managing risks through reporting incidents and near misses. Adhere to NHUC policies, guidelines, and procedures. Maintaining your continued professional development Education and Training/Self-Development. To identify own training and development needs and undertake appropriate training/ education as required To be flexible in roles undertaken according to the business needs To attend all statutory and mandatory training as and when required. Assisting the management team in relation in training new starters. Ensuring the UTC meet the standards as laid out in our infection control policy. To attend various meetings in relation to the role. Any other reasonable duties as required NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate. Job description Job responsibilities Job Title: Urgent Treatment Centre (UTC) Receptionist Responsible to: SDC Operations Manager Accountable to: General Manager Role Summary The post-holder will provide an efficient reception and administrative service. The post-holder is expected to work independently using their own initiative and seeking advice when appropriate. This role is an integral part of the multi-disciplinary team. Main duties and responsibilities To greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills. The post holder will also be responsible for making sure that the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department. Adhere to procedures for opening up and closing down the UTC. To ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start at 08:00 am every morning. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. To wear uniform clothing provided, which should be kept clean and tidy. The post holder will work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks. This role will involve direct communication with GPs and clinicians, as well as collaboration with the A&E admin team to perform daily duties and ensure a seamless patient journey. Specifically, the receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC. To inform clinicians of any deteriorating patients in the waiting room. Communication To demonstrate politeness, courtesy, respect and sensitivity in dealing with patients, visitors/relatives and colleagues. To adapt communication skills to meet the needs of patients who may have barriers to understanding, e.g. language To work cohesively with all team members to ensure that the very best services to patients are provided at all times. Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy. Deal with general enquiries both by telephone and in person, from other medical professionals and patients. General NHUC believes that everyone plays a role in enhancing the quality of care provided to our patients. As an employee, you are expected to actively support the clinical governance agenda by participating in activities that improve quality, such as managing risks through reporting incidents and near misses. Adhere to NHUC policies, guidelines, and procedures. Maintaining your continued professional development Education and Training/Self-Development. To identify own training and development needs and undertake appropriate training/ education as required To be flexible in roles undertaken according to the business needs To attend all statutory and mandatory training as and when required. Assisting the management team in relation in training new starters. Ensuring the UTC meet the standards as laid out in our infection control policy. To attend various meetings in relation to the role. Any other reasonable duties as required NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate. Person Specification Qualifications Essential Good standard of education (Minimum 5 GCSEs including at Grade 4 or above) or significant equivalent previous proven experience Experience Essential Ability to use initiative and know when it is appropriate to seek advice Administration / clerical experience Exceptional organisational skills Desirable Previous experience working in the NHS Experience of working in a reception area / dealing with the public in a similar role Skills Essential Clear communicator with excellent oral and writing skills Good attention to detail to ensure accuracy Excellent time-keeping and reliability Tactful and diplomatic with an ability to maintain confidentiality and trust Ability to prioritise workload and remain calm under pressure Conscientious and hard working Willing and able to take personal responsibility Good IT skills, proficient in the use of Office software Maintain a professional appearance Flexible in approach to the needs of the service and responsive to change. Team Player Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Supports and promotes equality and diversity Autonomy Essential Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Person Specification Qualifications Essential Good standard of education (Minimum 5 GCSEs including at Grade 4 or above) or significant equivalent previous proven experience Experience Essential Ability to use initiative and know when it is appropriate to seek advice Administration / clerical experience Exceptional organisational skills Desirable Previous experience working in the NHS Experience of working in a reception area / dealing with the public in a similar role Skills Essential Clear communicator with excellent oral and writing skills Good attention to detail to ensure accuracy Excellent time-keeping and reliability Tactful and diplomatic with an ability to maintain confidentiality and trust Ability to prioritise workload and remain calm under pressure Conscientious and hard working Willing and able to take personal responsibility Good IT skills, proficient in the use of Office software Maintain a professional appearance Flexible in approach to the needs of the service and responsive to change. Team Player Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Supports and promotes equality and diversity Autonomy Essential Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Hampshire Urgent Care Address Frimley Park Hospital Portsmouth Road Frimley Camberley Surrey GU16 7UJ Employer's website https://www.nhuc.co.uk/ (Opens in a new tab)