Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video.
Job overview
The successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required.
The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.
* To liaise between Consultants and their teams, with the Wards, Medical Records Personnel, Urgent Care teams, Pathway services, other Hospitals, Care Coordinators, Social Workers etc., including CPA review meetings and organising outpatient clinics when necessary.
* To provide cover for other secretaries within the department and carry out any other duties as required by the role, including cover on our busy Reception.
Main duties of the job
Provide a comprehensive medical secretarial and administrative support service to the Intensive Support Team, clinicians and their associated staff, and adhere to tight timescales, producing work of a high standard of quality. Adhere to organisational targets. Typing of complex documents, letters, reports, etc., for clinicians using appropriate software packages. Maintain the electronic diaries of clinicians. Admin support for Epilepsy clinic. Booking appointments. Organise and plan own time, prioritising workload to ensure that all service requirements and priorities are met.
Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion. Deal with complex mail. Establish and maintain an effective system for work-related documentation to facilitate the timely processing of responses, information, correspondence and documents etc. Organise and oversee the arrangements for chasing investigation reports and be proactive in the development of administrative services. Be a team player and assist colleagues and cover absences when required, and undertake any other ad-hoc duties in line with operational and service needs.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks, which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 p.a. pro rata for part-time).
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role can be discussed at the interview stage.
Person specification
Evidence of further study at post-graduate level or equivalent experience
* An awareness of national policies and legislation and local drivers within mental health services.
* Organisational skills: To be innovative and work on own initiative and prioritise own workload.
Minimum 1 year’s post qualification experience within a learning disability
* Demonstrate specialist clinical knowledge and experience in the field of learning disability and autism.
Maintain the electronic diaries of clinicians.
* Display effective communication skills and an ability to work in a flexible proactive manner to respond to the needs of the service.
* Time management skills – ability to prioritise and implement.
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
* A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long-term/chronic conditions, and LGBT staff.
* A commitment to supporting colleagues to achieve a work-life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognized as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
* Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part-time hours or another flexible pattern.
We recognize the valuable contribution that the Armed Forces community makes to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans, reservists, and military spouses and give additional leave to our Reservists so that they can attend their annual camp.
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format, i.e., Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.
Correspondence with us
You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.
As part of our recruitment process, we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third-party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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