IT Support | 2nd Line | Service Desk | Technical Support
My growing client base din Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems.
Responsibilities
* Provide technical support to clients via phone and email.
* Troubleshoot and resolve technical issues, including hardware, software, and network problems.
* Log and manage support requests using our ticketing system.
* Escalate complex issues when necessary.
* Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
* Participate in training sessions to develop technical skills and knowledge.
* Provide excellent customer service and always maintain a professional demeanour.
Essential Skills
* Understanding of computer systems, networks, and software.
* Experience of working in an IT Support role.
* Excellent communication and interpersonal abilities both written and verbal.
* Strong problem-solving skills.
* Attention to detail.
* Experience working with customers.
* Customer-focused with a commitment to delivering high-quality service.
* Ability to work collaboratively with other departments and stakeholders.
#J-18808-Ljbffr