Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile, and collaborative. These are at the heart of everything we do.
Contract Type: Full Time, Permanent
Location: West Byfleet, KT14 6EY, with frequent travel through the London Area
Working Hours: 37.5 Hours, Monday to Friday 8:00-5:00PM including out of hours escalations
Here at VIVO, we are looking for a Responsive Repairs Supervisor to work an area from West Byfleet to Central London.
You will be responsible for overseeing the day-to-day delivery of the Housing Maintenance service. You will be supervising operatives, ensuring your team are effective in their roles. You will also be managing subcontractors to support delivery of works, ensuring everything is completed to high levels of quality.
Other Key responsibilities include:
1. Manage the day-to-day operations, delivering a diverse and complex range of responsive repairs and associated work streams.
2. Develop the service and individuals to achieve a highly organised operational delivery.
3. Work collaboratively with colleagues, delivering on customer, operational, and financial targets in line with the business plan.
4. Undertake site audits - relating to H&S compliance, quality, FFF and customer service.
5. Implement best practices to reduce waste and downtime.
6. Monitor jobs per day and trackers to ensure maximum output per trade per day.
7. Troubleshoot where necessary.
8. Undertake toolbox talks and site inductions.
9. Close liaison with the Delivery Manager to manage poor performance, sickness, and holiday cover.
10. Act as first point of contact in OOH escalation process.
What you'll need to do this role:
Previous experience in a supervisory role of repairs and maintenance in Housing.
Experience in managing a multi-discipline delivery team.
A level 2 diploma or equivalent e.g. An NVQ in a maintenance trade.
This role will require that you hold a clean and valid UK driving licence or can travel to remote locations without the use of public transport.
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within the area of responsibility.
You must be able to pass SC Clearance to be considered for this role.
What we offer:
1. Up to 6% contributory pension scheme
2. 25 Days annual leave
3. Volunteer leave
4. Established reward and recognition scheme
5. One paid professional subscription
6. Life Assurance Policy
7. Employee discount and reward schemes
8. Interesting, varied, and enjoyable work
9. A company that recognises your contribution
10. Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco, and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply, then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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