Job Description
* Understand customer needs and requirements to develop effective quality control processes
* Devise and review specifications for products or processes
* Set requirements for suppliers (i.e. external professional lecturers, etc.) and monitor their compliance in collaboration with the Program Management Office.
* Ensure adherence to health and safety guidelines as well as legal obligations
* Supervise auditors, and other staff and provide guidance and feedback
* Oversee all academic related development procedures to identify deviations from quality standards
* Inspect final outputs from departments
* Review and monitor corrective action plans submitted by the different Offices.
* Keep accurate documentation and perform and prepare analysis of audit results.
* Solicit feedback from customers to assess whether their requirements are met
* Submit detailed reports to appropriate executives
* Be on the lookout for opportunities for improvement and develop new efficient procedures.
* Oversee the Document Controller and may be assigned as such in the absence of the Document Controller.
* Performs other related duties as assigned.
Competencies
* Working knowledge of data analysis/statistical methods
* Excellent verbal and written communication skills with the ability.
* Thorough understanding of quality control standards and methodologies.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Strong supervisory and leadership skills.
* Proficient with Microsoft Office Suite or related software.
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