You will be the operational lead on a Social Housing R&M contract with our client Croydon Borough Council, responsible for delivering Repairs and Maintenance including empty property refurbishments to a stock size of approx. 7,000 properties. The General Manager will be responsible for creating a high performing culture and fostering a professional and effective working relationship with our client whilst ensuring a safe, customer-focused, quality service.
Key Responsibilities
1. Providing effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract and leading by example. Set targets and objectives that encapsulate the Division’s strategy.
2. Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement.
3. Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and clients.
4. Follow appropriate training to fully understand the business operating systems to ensure compliant effective cost control and efficient operational performance. These in-house systems include: MCM – MSP – Dashboards – Workday – Contract Compliance Plans – Client Development Plans – SODA - Standard Operating Procedures.
5. Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs.
6. Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily, weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades.
7. Ensure compliance with Health & Safety Regulations by working closely with the H&S Manager to ensure compliance. The post holder must undertake monthly joint H&S visits with the H&S team.
8. Embed company values and procedures through the principles of Mears Red Thread, to be monitored through your monthly Branch/Contract meetings, annual appraisals and annual staff surveys (Say What You See).
Experience
1. Experience of delivering a social housing maintenance contract.
2. Leading a team to deliver operational excellence.
3. Building effective and professional relationships with all stakeholders.
Benefits we can offer you:
1. 25 days annual leave plus bank holidays.
2. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
3. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
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