About The Role
A fantastic opportunity has arisen for an Experienced Veterinary Receptionist to join the team at our prestigious Central London surgery - Elizabeth Street Veterinary Clinic!
We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients and their owners.
As a Veterinary Receptionist, you'll be the first point of contact for our clients, greeting them with a smile and providing support for their pets!
You'll assist them with scheduling appointments, answering inquiries, and providing general support.
This is a Full-Time position, working 40 hours per week with 1:3 weekends (TOIL for weekends worked!)
Your day at Elizabeth Street could include:
1. Welcoming clients and their pets upon arrival
2. Booking appointments and arrivals on the RX Works diary
3. Promoting our Healthcare Plan to ensure pets receive premium discounted preventative treatment
4. Booking follow-up appointments for pets after their initial consultation
5. Assisting the Vet and Nurse team with queries
6. Scanning paperwork onto pets' digital records
7. Liaising with clients regarding appointment booking and medication collection
8. Ordering food and medication
9. Processing payments immediately after treatment and handling 0% finance applications for larger operations
10. Managing a busy reception desk efficiently and professionally, including emails and social media
About You
Ideally, you will have:
1. Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
2. Exceptional communication and interpersonal skills
3. Strong organisational abilities and the ability to multitask in a fast-paced environment
4. A genuine love for animals and a commitment to delivering outstanding client service
5. Proficiency in computer systems and software; experience using RxWorks is a massive plus!
About Us
DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have taken their years of experience working in numerous high-quality practices to provide exceptional vet care across London and Kent.
DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience, and ability to provide compassionate care for your four-legged (or three-legged, finned, or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.
Alan and Dane are dedicated to providing excellent service to clients, respectful and caring, and expert care for animals, as well as a supportive and encouraging workplace for their teams.
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