* 18.5 hours per week. Salary: £13,015.72 (pro rata of £26,031.44) – 25/26 Pay Award Pending
Role
We have a fantastic opportunity for a Customer Service Assistant to join Ark on a 1-year Fixed Term Contract. The purpose of this post is to provide administration support to the Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.
Join Ark's dynamic team as a Customer Services Advisor, where you'll play a pivotal role in both the Housing and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member of our customer-focused teams, you'll provide administrative support to ensure exceptional service delivery across all aspects of Ark's operations.
Amongst other responsibilities listed in the full job outline, the Customer Services Advisors act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time. Provide business administration support across Housing and Customer Services and Asset Management.
The Customer Service Advisor reports directly to the Customer Services Officer. Download the full job description on Ark's Website.
Benefits:
* Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
* Flexible Working Times: Not a 9am - 5pm person. Ark allows you to flex your start & finish time in agreement with your line manager.
* Employee Assistance Program: Ark's Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
* Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
* Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
* Up to 36 days paid holiday per year pro rata.
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.
Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.
Applications close at 12 noon on Monday 21st April 2025.
Interviews will be held in person at Ark's Main Office in Edinburgh.
If you share in our values and have the time and expertise to support us in our efforts, as a sector leading charitable organisation, to make a difference to people’s lives, we would love to hear from you. Good digital skills are required for the role.
What you will get in return:
* Training opportunities
* Enhance your network and knowledge
* Satisfaction in giving something back
* Out of pocket expenses (such as travel expenses and a contribution to childcare for attending meetings)
Time Commitment:
* 6 x in-person Board meetings per year, usually held in Edinburgh on a Thursday mid-afternoon (with pre-reading of board papers in advance of meetings)
* 2 in-person strategic away days (taking place over 2 days with an overnight stay)
* Annual visits to housing developments across Scotland
* Option to attend sector and other events throughout the year
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
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