We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post; therefore, please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job Overview
An exciting opportunity has arisen for a Regional Patient Pathway Co-Ordinator to work for the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale, and Cwm Taf Morgannwg Health boards.
We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. This role is a permanent role.
Main duties of the job
The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service.
To manage inpatient waiting lists and supervise the day-to-day running of the inpatient scheduling service.
To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others to develop practical service planning delivery that supports improvements in patient experience and care and reduces the overall current waiting times for this service.
The main focus of this role will be to provide support to ensure access targets are met within the Regional Ophthalmology service and that inpatient and outpatient capacity is well utilised.
The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Regional systems, and using direct and partial booked appointment processes.
The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, and monitoring.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
* Good standard of education
* Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
* Good keyboard skills required
Desirable criteria
* ECDL qualification (European Computer Driving Licence) or evidence of similar skill
Experience
Essential criteria
* Ability to work as part of a multi-disciplinary team
* Ability to communicate as part of a multi-disciplinary team
* Ability to communicate with patients in an empathetic manner regarding their treatment and procedures
* Can demonstrate an enthusiastic, approachable, and friendly manner
Skills
Essential criteria
* Previous NHS experience in a role with ORMIS, RTT, 26 weeks experience or equivalent administrative competence developed in an associated organisation
* Ability to take on an active role in the operational requirements
Desirable criteria
* Ability to take on an active role in agreed learning activities and keep a record of them
* Understanding of knowledge and skills framework and ability to identify learning needs and interests
* Welsh Language Skills are desirable, levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential criteria
* Acts in a way that is consistent with legislation, policies, and procedures and abides by the Health Board health and Safety Policies
* Ability to support others in maintaining health, safety, and security
* Ability to identify and assess the potential risks involved in work activities and processes for self and others
Desirable criteria
* Knowledge of emerging NHS initiatives – patient choice, ORMIS, and ability to respond positively to those to ensure local implementation
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