Job reference number323246
Technical Operations Manager : South East/London
Competitive salary,London location allowance (if applicable)
,potential 15bonus, GBP 6,809 car allowance per annum
22.5 days annual leave plus bank holidays
Full time, 37.5 hours per week
Permanent
To cover the South East and London region
Royal Mail Property and Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate and Value Generation, Property Programmes and Projects, and Workplace Services, Royal Mail Property and Facilities Solutions plays a key role in keeping the mail moving.
We have an exciting opportunity for a Technical Operations Manager to join our team at Royal Mail PFSL to lead and manage first line engineering managers within London and the South East region.
The role
As Technical Operations Manager, you'll have accountability for the successful delivery of the operational profit and loss for multiple Engineering Disciplines (M and E, Fire and Security, Fabric and Street Furniture), ensuring customer satisfaction and contract performance measures are exceeded, customer relationships are developed and maintained.
As a key member of the Technical Services team, you will join three other Operational Managers in providing credible leadership for service delivery, employee, customer and unions and be a driver of safe working practices. You'll be responsible for the safety and successful operational and profitable contract delivery including identifying root cause issues and reporting on areas of budget avoidable spend and budget P and L variance with associated action plans to address.
Other accountabilities
:Lead, motivate, support and develop a team of Technical Service Managers, ensuring that all people management processes are adhered to and a culture of Performance management.
:Acts as a proactive and positive member of the FM Management team, taking the lead on product:wide improvement programmes and projects, and ensuring that company programmes of work are rolled out in a consistent manner.
:Undertake the lead role on all customer Technical Services escalations and critical events ensuring regular updates and remedial plans of actions are regularly communicated to affected stakeholders. Ensure compliance with all health and safety legislation and company policy.
:Effectively work with Regional and National union representatives to deliver business change as required.
:Available for managerial escalation out of hours call out rota as required.
About you
:A Relevant technical qualification at or above NVQ level 5 and/or a minimum of 5 years operational experience at a relevant leadership level within a building services environment or similar.
:Experience of P and L management, with a proven history of effective cost management and margin achievement.
:Experience of leading, supporting, managing and developing a team of Technical Managers to include undertaking performance management and employee relations issues : attendance management, disciplinary.
:Strong analytical skills, with the ability to review and analyse performance data, P and L information etc. to identify and implement improvement areas.
:Strong influencing and presentation skills, with the ability to effectively create and deliver effective written reports and verbal presentations.
:Excellent knowledge of Health, Safety and Compliance legislation relating to the Buildings services industry.
:Experience of developing relationships with Trade Unions.
Closing Date: Sunday 6th April.Please