Job summary To support the Head of Payroll and Pensions Manager in relation to the overall management and performance of the Pensions Section, assisting delivery of an efficient and effective, customer focused pension information service to all Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare employees and internal and external stakeholders. Main duties of the job The Pension Team will ensure that all pension changes are processed to members pay and pension records accurately and in line with Terms and Conditions of Service and NHS Pensions Agency regulations. Reporting to the Pensions Manager, the post holder will be responsible for operational delivery of a centralised pension service for a staff group or a group of staff, in accordance with service level agreements, terms and conditions of service and Trust policies. About us Kingston Hospital NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator. We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 5 Salary £34,521 to £41,956 a year pa incl. HCAS (Outer) Contract Permanent Working pattern Full-time Reference number 396-NN-6990449-A&C-Z Job locations Kingston Hospital NHS Foundation Trust Galsworthy Road Kingston upon Thames KT2 7QB Job description Job responsibilities A competent user of both ESR and Pensions On-Line systems, the post holder will deliver information and support staff, managers and People Directorate colleagues on all aspects of pensions. The post holder will be responsible for ensuring successful delivery of a pension service ensuring compliance with statutory regulations, terms and conditions of service and Trust policies. The post holder will role model excellent customer service, working with payroll and pensions teams in order to provide a positive customer experience while ensuring an efficient, reliable and responsive pensions service, that contributes to the development of the payroll service as a centre of excellence. Please see the attached supporting document/s which contains more information about the role in the job description and person specification Previous applicants need not apply Job description Job responsibilities A competent user of both ESR and Pensions On-Line systems, the post holder will deliver information and support staff, managers and People Directorate colleagues on all aspects of pensions. The post holder will be responsible for ensuring successful delivery of a pension service ensuring compliance with statutory regulations, terms and conditions of service and Trust policies. The post holder will role model excellent customer service, working with payroll and pensions teams in order to provide a positive customer experience while ensuring an efficient, reliable and responsive pensions service, that contributes to the development of the payroll service as a centre of excellence. Please see the attached supporting document/s which contains more information about the role in the job description and person specification Previous applicants need not apply Person Specification Education Essential High level of education or equivalent HR/Pensions knowledge acquired through relevant experience Desirable Evidence of continuing professional development Experience Essential Experience of working to demanding targets to meet tight deadlines and service levels Demonstrate success achieving demanding targets and meeting service level agreements Self-motivation Desirable Supervisor experience Experience developing and improving services Skills Essential Excel, Word, ESR and Pensions-On-Line Problem solving skills Ability to work to tight deadlines Excellent written and oral communications Desirable Keyboard skills Ability to assist all grades and levels of Scheme members Flexible approach to change Knowledge Essential Understanding of Pensions legislation and NHS terms and conditions of employment Knowledge of ESR Knowledge of NHS Pensions Understanding of Agenda for Change terms and conditions and Medical and Dental terms and conditions Person Specification Education Essential High level of education or equivalent HR/Pensions knowledge acquired through relevant experience Desirable Evidence of continuing professional development Experience Essential Experience of working to demanding targets to meet tight deadlines and service levels Demonstrate success achieving demanding targets and meeting service level agreements Self-motivation Desirable Supervisor experience Experience developing and improving services Skills Essential Excel, Word, ESR and Pensions-On-Line Problem solving skills Ability to work to tight deadlines Excellent written and oral communications Desirable Keyboard skills Ability to assist all grades and levels of Scheme members Flexible approach to change Knowledge Essential Understanding of Pensions legislation and NHS terms and conditions of employment Knowledge of ESR Knowledge of NHS Pensions Understanding of Agenda for Change terms and conditions and Medical and Dental terms and conditions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kingston and Richmond NHS Foundation Trust Address Kingston Hospital NHS Foundation Trust Galsworthy Road Kingston upon Thames KT2 7QB Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)