Job Description - Senior Improvement Manager (15486)
Description
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
Your Mission:
As the Senior Improvements Manager, you’ll play a pivotal role in enhancing our operational performance, ensuring we deliver consistently for our customers. Reporting to the Head of Operations Insight & Improvement, you’ll lead a team of three experts in diagnostics and analytics while owning our operational health and improvement frameworks across the network.
What Your Day Will Look Like:
1. Lead Operational Insights: Manage and mentor your team to analyse performance trends and identify improvement opportunities.
2. Operational Frameworks: Own and refine our operational improvement frameworks using governance and change management principles.
3. Root Cause Analysis: Dive into underperforming areas, collaborate with base teams, and create actionable solutions to address issues.
4. Data-Driven Problem Solving: Lead hypothesis-driven testing and “out-of-the-box” thinking to solve operational challenges.
5. Continuous Improvement: Pre-emptively identify potential issues and proactively deliver solutions that align with our organisational goals.
6. Champion Change: Support a culture of data-driven decision-making and operational excellence across the organisation.
7. Collaborate with Senior Leaders: Work with senior leaders across the organisation to identify cross-functional solutions that drive improvement and align with strategic goals.
What You’ll Bring to the Team:
1. Industry Experience: A proven track record in commercial airlines or similar operational environments.
2. Analytical Excellence: Highly numerate, with expertise in managing large data sets, extracting trends, and delivering actionable insights.
3. Leadership Skills: Experience leading and developing high-performing teams.
4. Communication Prowess: Exceptional skills in presenting complex information clearly and effectively to diverse audiences.
5. Change Management Expertise: Familiarity with change methodologies and tools to successfully drive business transformation.
6. Collaboration: A strong team player with the ability to work cross-functionally and build trust with stakeholders at all levels.
Requirements of the Role
Hours of work: This role is full time and hybrid where we spend 60% of our time together as a team at our head office at Luton Airport.
We welcome applications from people from all backgrounds as part of our ongoing commitment to having a team that truly represents the customers that we serve. You may feel that you don’t meet every single requirement for this role, but we’d still encourage you to submit an application if you feel you meet enough criteria to be considered. And if you need any adjustments or support during the recruitment process please let us know and we’ll work with you to find a solution.
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