Job Description The Application Support team are a 2nd-line response team who are fully supported to be able to address core application issues that may arise for our 4000 PA colleagues. The Application Support Analyst role focuses on support, maintenance and delivery across a wide range of applications such as SharePoint Online, O365, Dynamics 365, Peoplesoft Financials, Concur, Power BI. Providing resolution to support calls logged with our service desk. Ensuring all support tickets are managed against SLA. This is a customer-facing role requiring excellent verbal and written communication skills with the ability to speak to users of varying technical levels. We strive to review and improve how to get the best out of these technologies. This will ensure that this role stays current and in demand. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service. The Application Support team provides a great platform to expand your experience and skills needed for support. On-the-job training and access to our training platforms will help understanding whilst further developing your career at PA. Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.