DWP are looking to fill 21 Operational Delivery Leader roles in Retirement Services. These are key roles, and we are looking for people who will help us deliver service improvements and provide an effective service to our customers. We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high levels of service.
Should you be successful for a role in Blackpool - Peel Park, you will be posted there initially but the intention is to move staff to the new building in Blackpool town centre once the building is ready. Flyde View, 1 King Street, FY1 3EJ.
The role as an HEO Operational Delivery Leader will involve leading teams in both a processing and telephony environment.
Successful candidates will have responsibility for leading a team of approximately 60 colleagues to deliver the required level of customer service.
Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
Create a culture that promotes, supports and delivers improvements to performance and customer service through strong, inclusive and effective leadership.
Be innovative and lead activities to support efficiencies and improvements to service delivery.
Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
Operate as part of a team focussed on agreed goals and priorities to achieve collective commitments, effectively managing resources in an everchanging organisational structure to drive efficiencies and keep costs down.
Be a visible member of the leadership team on your home site, taking responsibility for contributing to Pension Centre expectations regarding Duty Manager roles, office attendance, and senior leader coverage throughout the day, ensuring you lead across all RSD products.
Manage operational delivery across multiple sites, committing to being visible to teams on all sites through a mix of regular face-to-face and virtual engagement activities.
Accountable for managing workloads, attendance and conducting regular face to face performance reviews confidently addressing risks to performance.
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .