Job Description
You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.
Salary: up to £24,000
Location: Nelson
Working Hours: Monday to Friday 8:00 - 17:30 (37.5 Hours)
Key responsibilities:
1. Answer incoming calls, ensuring it is answered in a timely manner and politely.
2. Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
3. Act as the initial point of contact in the resolution of user IT issues.
4. Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
5. Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
6. Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications
7. Good PC/ Laptop hardware and Software knowledge
8. Good fault-finding skills
9. Good Knowledge of Microsoft desktop operating systems and productivity suite
10. Knowledge of Server operating systems
11. Knowledge of Active Directory
12. Knowledge of Microsoft 365 Administration
13. Basic networking knowledge
A knowledge of the following would be an advantage:
14. Office 365 Fundamentals and/or Azure fundamentals
15. Hyper V
16. CRMs
17. Backup and recovery technologies
18. AV Software
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
19. 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
20. Holiday purchase scheme
21. £500 referral scheme bonus
22. Professional development to help you achieve your personal goals
23. Eye care vouchers available and discounted Medicash membership
24. Sim deals for you and your family/friends
25. Access to discounts and savings at more than 1,200 retailers
26. An additional day off on your birthday or if you're getting married