ACCM
* Short Description of the Job
Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function.
Key Responsibilities
Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors
Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making
Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process
Create a culture of continuous improvement, increasing efficiency and prod...