Job Role:
This is a fantastic opportunity to join a growing and friendly IT Support Company based in West Yorkshire. On a day-to-day basis, you will be office-based and responsible for providing 1st and 2nd line support via the helpdesk. The successful applicant must have excellent communication skills and act in a polite and professional manner at all times. You will have a minimum of 4 years’ experience working in a problem-solving role covering the key experience topics below. Some support tickets may be escalated to a site visit where required, and you would be responsible for attending. The majority of our customers are within a 50-mile radius of our HQ. Although we promote self-learning and ownership of difficult tickets, the successful candidate must also be able to identify when escalation to a 3rd line engineer is necessary so other customers aren’t kept waiting.
Key Experience:
The ideal candidate would have extensive knowledge covering all points below, but we would also invite applicants that cover a majority but not all.
1. Remote/Desktop Support to end users – print / logon / internet / email issues etc.
2. PC/Server/Network Infrastructure Support – network loops / reboots / repairs etc.
3. Windows Server 2003/2008/2012 + Windows SBS 2003/2008/2011 – installing/configuring/support
4. Strong Exchange skills 2003/2007/2010/2013 – basic mail flow troubleshooting
5. Dealing with 3rd parties – logging hardware warranty issues / liaising with software vendors
6. Group Policy/AD/DNS/DHCP – making changes and fault finding
7. Following strict Helpdesk Software procedures and keeping the clients well informed on progress
8. Windows 7/8/10 + Office 2010/2013/2016
9. Hyper-V/ESX/ESXi – virtual environments
10. Backup technologies and AV Software – Symantec / Veeam / Max Backup
11. Hardware Firewalls and routers – understanding of IP routing and no NAT setups including VPN
12. Ordering and supporting internet connectivity via an ISP – ADSL / FTTC / Leased Line etc.
13. Office 365
Essentials:
Must have some relevant vendor qualifications; Microsoft/Citrix/VMware.
Must have a full UK driving license with less than 6 points and have own transportation.
Experience working for a MSP would be highly advantageous.
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