Communication 1 The post holder will be required to have regular contact with internal and external stakeholders and will often need to engage with them over sensitive, highly complex, contentious and highly confidential issues. 2 Presents complex, sensitive and contentious information to Commissioners in relation to service contracts, bids for new tenders; to contractors in relation to contract performance and KPIs, and senior and middle managers in relation services and to staff groups in relation to change management and service developments. At times this will include acting as an honest broker reconciling conflicting views and interests and demonstrating advanced influencing skills. 3 Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes. 4 Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions. 5 To be part of NCHC Management on call rota. Analytical & Judgement skills 1 Analyse, interpret and quality assure progress against deliverables across all services, analyse achievement against performance targets across a portfolio of service contracts and strategic objectives. 2 Develop and implement qualitative and quantitative measures to determine performance in relation to business functions. Report progress against the strategy through personal representation at senior management forums and by written reports to appropriate boards and groups of staff. 3 Working with the Head of Service and Trust Commercial team, develop business and service development strategies, business plans and bids in response to published tenders, aligned to the Trusts strategic objectives. 4 Analyse and interpret all service performance data for areas responsible for, consider and formulate action plans to address areas of poor performance. Monitor and adjust those accordingly to meet service targets/objectives 5 Lead on the creation and implementation of information systems for collecting, evaluating and interpreting data to inform short-, medium- and long-term strategies. Planning and organisational Skills 1 Work collaboratively with colleagues to design and lead change projects to improve the efficiency and responsiveness of services, improving productivity and minimising cost, including effective improvement of performance against NHS comparators. 2 Develop plans in relation to and provide expert advice and guidance on business initiatives and innovative opportunities. 3 Responsible for organising and leading meetings to promote a proactive and inclusive culture within the services. Physical Skills 1 The post holder will be required to travel to a number of other locations during normal working hours to attend meetings, equipment manufactures and patients. 2 The post holder will be required to have good keyboard skills and be proficient in using Word, Excel, SystmOne and an asset management database. Patient and client care 1 Leadership of business functions and outcomes, ensuring activity against contract and the achievement of key performance indicators across all services through leadership and performance monitoring of the specific teams. Support the strategic planning for the services, developing a five-year service/business plan linking Service objectives with NCH&C objectives. Directly influence decisions made in relation to the development of the clinical services, support the Head of Service to shape and plan new business and service projects in a realistic and robust manner, ensuring projects are delivered within agreed timescales, scope and budget. 4 CQC registration and compliance and reporting of overall compliance against all relevant outcomes. Management of complaints according to Policy, supported closely by the Clinical Leads. Ensure staff are trained in the local management of complaints and report complaints appropriately. Management of risk and patient safety. Policy and Service Development Manage the planning, delivery and assurance of large-scale programmes of business and service improvements which support all services, to ensure compliance with CQC outcomes, meet and exceed commissioning key performance indicators and improve outcomes. This will include facilitating consensus on areas of improvement in accordance with national and local requirements and in accordance with available service funding. Utilise specialist knowledge and experience to achieve step changes in business and service development across complex pathways and systems of care. Working closely with the Head of Service, manage and maintain credibility with all stakeholders including staff, network communities and commissioning organisations, fostering a culture of collaboration for the delivery of equitable, high-quality care. Understand, communicate and implement national policy across all services, ensuring this is shared and widespread adoption secured through advanced influencing skills. Be a lead change agent securing clinical and non-clinical engagement from staff and involve staff in the development and delivery of services. Utilising evidence and analytics and actively work with senior colleagues and staff to facilitate a service improvement culture that leads to improved clinical outcomes, patient experience and value for money, using tools such as Productive Community Services and Lean Methodology Responsibility for operational service delivery and involved in contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area. Ensure that best practice is followed and delivered in own area of responsibility Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary. Deputise for the Head of Service when directed for contract/business and non clinical functions. With senior colleagues develop an environment where innovation can flourish incorporating feedback and insight from patient engagement programmes. Contribute to the development of corporate strategies and policies in connection with the use of medical devices across the organisation. Champion the need for continuous improvement and excellence, contributing to the development and implementation of service Strategy. Financial and Physical Resources The post holder will be a delegated budget holder for all service budgets, responsible for setting, delegating and monitoring budgets, liaising with the Trust finance team. Support the development of a workforce plan taking into account future needs of the service. Monitor external contracts in portfolio. Human resources Line Management of staff including annual appraisal, absence management, disciplinary and performance concerns. Lead on training compliance ensuring robust management and reporting of mandatory and essential training. Develop a culture of business leadership to ensure robust succession planning, appraisal and personal development of staff including recruitment and training. Support the development of a workforce plan taking into account future needs of the service, skill mix and national policy changes. Provide highly visible and inspiring leadership, championing a professional and open culture which empowers staff to consistently deliver high quality care with compassion, acting as a role model for the behaviours and high professional standards expected. Information Resource Generate and provide reports to support service delivery. Research and Development May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing. Freedom to Act 1. Responsibility for operational service delivery contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area. 2. Ensure that best practice is developed and delivered at organisational and service levels. 3. Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary. 4. Lead on procurement and tendering for medical devices/ clinical equipment ensuring value for money and equipment meets clinical need. 5Patient Care Key Areas of Responsibility - Quality 1. To explore current practice, identifying areas for development, and planning the appropriate change using research and experience to evaluate the outcomes.2. To be responsible for the quality of the patients environment in order to improve the patients experience. 3. To co-ordinate practice, procedures / systems for clinical areas. 4. To investigate incidents and respond appropriately to support the Patient Safety Incident Response Framework (PSIRF) principles. In conjunction with the Clinical Director work to foster a psychologically safe culture in line with our Trust-wide strategy and our reporting systems. Principal Responsibilities Clinical 1. To be highly visible, accessible and approachable to staff, patients and the public to ensure that open and honest communication channels are created and sustained. 2. To maintain an overview of the standards of care being delivered across defined clinical areas and instigate remedial action if necessary. 3. To lead and ensure high standards of practice in line with standards of care and other Government targets are embedded in practice: 4. To support the implementation of audit, NICE guidance and relevant standards, ensuring that a multi-disciplinary is taken to raise standards.