Head of Service Operations - Commercial Vehicles
£60,000 OTE £100,000 + Uncapped
Manchester and Surrounding area
Percentage bonus based on departmental contribution
Car + Fuel, Phone, Laptop,
Based in the Northwest
Permanent position, Monday to Friday, Company Car and attractive benefits package. 30 Days annual leave.
Job Overview:
We are seeking a dynamic and experienced Head of Operations to lead our client's Service Division, who form part of one of the most successful HGV dealer groups in the UK.
Responsibilities:
1. Operationally responsible for the entire Service function across the business and taking it to full working efficiency.
2. Setting, communicating, and driving the department vision.
3. Leading from the front, hands on and nurturing a positive and open culture across your team.
4. Extensive Workshop control / loading & management experience.
5. Adhere to all dealership and company standards, including quality and environmental policies.
6. Facilitate staff training to maintain high standards of customer service.
7. Develop and sustain positive relationships with customers, ensuring timely service delivery.
8. Achieve and maintain dealership standards and KPIs, strengthening partnerships.
9. Identify and implement operational improvements to enhance efficiency and effectiveness.
10. Build a strong, positive team culture in line with company values.
11. Collaborate with departments across the region to foster a cohesive team environment.
Requirements:
1. A vast knowledge and experience of the commercial vehicle or automotive sector.
2. Prior experience of working within the commercial truck market, specifically either Mercedes, Scania, DAF or Volvo.
3. High standards of professionalism, courtesy, and respect towards customers.
4. Solution-oriented.
5. Looking for future progression opportunities within a growing group.
If you would like to discuss the Head of Service / Operations Manager position in more detail, then please call Rochelle at Clear Automotive for a confidential conversation. #J-18808-Ljbffr