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Role Title: IT Service Deliver Leader – Infrastructure Operations
Role Function and Group: Digital Technology - Infrastructure
Location: Milton Hill, UK
We create a sustainable future through innovative chemistry.
Infineum is a world leading formulator, manufacturer and marketer of petroleum additives for fuels and lubricants. Infineum additives are in 1 in 3 vehicles worldwide, and are designed to improve fuel efficiency, reduce emissions and enable cleaner transportations. With production facilities worldwide and regional business and technology centers in the UK, US, Singapore and China, there has never been a better time to start a career at Infineum.
Infineum’s successes are built on the exceptional talents of our bright and highly skilled colleagues.
Infineum brings together individuals from different backgrounds, cultures, and thinking styles providing remarkably different talents, perspectives, life and career experiences. We recognize that a diverse talent base creates an environment rich with innovation. We’re looking for motivated colleagues to join us where you can participate in relevant and challenging projects and we can offer the right environment for a high-performance career.
We are a Specialty Chemicals Company with powerful research and development capabilities around innovative chemistry which has a vital role to play in sustainability. We provide products needed on the journey towards the electrification of mobility, while helping to make the internal combustion engine as clean as it can be. We also use our capabilities to generate sustainability advantages to countless new markets around the world.
Position Summary:
The Infrastructure Operations Service Delivery Leader (SDL) leads a complex IT service area, including systems and associated team. We have an opportunity for an experienced Infrastructure Leader to join our team at our head office In Milton Hill, UK.
The Service Delivery Leader has a crucial role to focus on business outcomes and business value to drive improvements in the cost and effectiveness of the Infrastructure service area whilst maintaining cyber and information security compliance. This includes follow-the-sun 24x7 data center hosting/management, on-premise hosting, azure cloud management, LAN/WAN, and unified communication services across global locations, including business centers, labs, and manufacturing plants.
Beyond technical expertise, you will provide strategic direction, collaborate with cross-functional teams, and support a team of colleagues located at various geographic locations.
If you are passionate about IT infrastructure and looking for a challenging role in a dynamic environment, we encourage you to apply.
Key Accountabilities: What we can expect from you
* Operational Management: Ensure the service area meets daily business needs and is fit for the risk.
* Team Leadership: Lead and motivate the team, prioritising resources for project and service delivery.
* Service Governance: Ensure governance, business prioritisation, and adherence to IT principles.
* Capacity Management: Manage hardware and software lifecycle, both on-premise and in the cloud.
* Disaster Recovery: Oversee global data center and cloud disaster recovery planning and testing.
* Capability Development: Develop team capabilities and manage vendor relationships to meet service levels.
* Security Compliance: Ensure compliance with security standards in collaboration with the cyber security team.
* Business Engagement: Maintain effective relationships with service owners and vendors. Oversight of outsourced service providers.
* Technology Adoption: Investigate and adopt new technologies relevant to the service area.
* Strategic Planning: Identify and address business needs and technology trends as outlined in a multi-year roadmap.
A successful candidate is likely to have:
Technical skills relevant to the IT Infrastructure service areas covering:
* Data Center Management: Power, cooling and security across global sites.
* Network Services: LAN, Corporate WIFI, and security services (Cisco, Fortigate, Zscaler).
* Hosting and Cloud Services: On-premise (VMware/DELL/Windows) and cloud (Azure AD, Citrix Cloud, Microsoft Teams, Azure IaaS/PaaS).
* Communication and Collaboration: Mail services (MS Exchange), DNS, file, and print services.
* Backup and Recovery: On-premise and cloud solutions.
What we offer:
* The opportunity to learn and grow. We believe there is no better way to learn than by doing, so from day one you will have the opportunity to make a real difference and develop next generation products.
* Build an exciting career with an inclusive company that values everyone as an individual.
* Exposure across several key global groups and the opportunity to work with people from around the world, gaining an understanding of a commercial business as a whole.
* Competitive salary, medical and retirement benefits.
* Community outreach activities & social clubs – Wellbeing, Inclusiveness & Diversity, Environmental, Sports.
* Onsite subsidized restaurant and secure onsite parking.
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