Job summary An exciting opportunity has arisen for an experienced, enthusiastic and self-motivated Associate Director of Digital Service Informatics who will lead in the delivery and the development of the plans that support the Trust Data Strategy 'Towards a Data-Driven Organisation'. This is a critical and strategic role which spans the organisation and will also play a part in liaising with external parties with regards to the flow of information. We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to senior roles within the wider team and the Trust. In addition, we offer ongoing training and development in conjunction with the BCS membership. Main duties of the job The post holder will act as the principal conduit, leading on engagement between the trusts, wider healthcare ecosystem stakeholder's and intelligence delivery and assurance teams. This requires the individual to articulate a clear vision, calling on their experience and knowledge of wider NHS data and information strategies, to drive strategic and operational delivery of Trust's current and future corporate objectives and requirements of the Trust and its Healthcare Partners in support of and to enable delivery of excellence in clinical services, research, and teaching. Flexible working: As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance. About us The BI team is a dynamic team working in a demanding environment and sits within Digital Services. About our locations: Maudsley Hospital (headquarters) Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. Croydon (Jeanette Wallace House) Croydon and the Croydon community services hub are located at Jeanette Wallace House, close to the vibrant high-street that offers fantastic shopping opportunities and a wide range of restaurants. It is within walking distance to East Croydon overland station with quick links to London. Bethlem Royal Hospital Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations. Date posted 11 March 2025 Pay scheme Agenda for change Band Band 8d Salary £93,903 to £107,412 a year per annum inclusive of HCAS Contract Fixed term Duration 18 months Working pattern Full-time Reference number 334-NCL-6718754-TA Job locations Jeanette Wallace House Edridge Road Croydon CR0 1FE Job description Job responsibilities The post holder will act as the principal conduit, leading on engagement between the trusts, wider healthcare ecosystem stakeholders and intelligence delivery and assurance teams. This requires the individual to articulate a clear vision, calling on their experience and knowledge of wider NHS data and information strategies, to drive strategic and operational delivery of Trusts current and future corporate objectives and requirements of the Trust and its Healthcare Partners in support of and to enable delivery of excellence in clinical services, research, and teaching. Key Responsibilities: To understand, develop and deliver the transformation required as part of the Trusts approach to becoming a data-driven organisation. To develop a communication strategy and plans that will foster and support Trust participation in a data amnesty and to work with stakeholders to capture where information in its current form is being created and used. To reinstate, own and facilitate the Data Summit meetings, fostering collaboration and understanding between the various system (and information) owners, and driving a culture of service ownership and improvement. Data Assurance: to have responsibility for data assurance across the organisation by working with the various stakeholders to implement process checks and validation of data, to determine and develop measures for data completeness. Work with independent audit teams e.g. Information Governance dept and Internal Audit teams to periodically conduct audits and develop plans with stakeholders and system owners to take the necessary action to continuously improve data accuracy and completeness. Culture and coaching. Definitions. Compliance working with Performance & Contracting. BI dept- help to develop and embed a service model for information requests across the Trust, whilst liaising with P&C teams. PRSB. Be the point of contact for eternal parties asking for information. Job description Job responsibilities The post holder will act as the principal conduit, leading on engagement between the trusts, wider healthcare ecosystem stakeholders and intelligence delivery and assurance teams. This requires the individual to articulate a clear vision, calling on their experience and knowledge of wider NHS data and information strategies, to drive strategic and operational delivery of Trusts current and future corporate objectives and requirements of the Trust and its Healthcare Partners in support of and to enable delivery of excellence in clinical services, research, and teaching. Key Responsibilities: To understand, develop and deliver the transformation required as part of the Trusts approach to becoming a data-driven organisation. To develop a communication strategy and plans that will foster and support Trust participation in a data amnesty and to work with stakeholders to capture where information in its current form is being created and used. To reinstate, own and facilitate the Data Summit meetings, fostering collaboration and understanding between the various system (and information) owners, and driving a culture of service ownership and improvement. Data Assurance: to have responsibility for data assurance across the organisation by working with the various stakeholders to implement process checks and validation of data, to determine and develop measures for data completeness. Work with independent audit teams e.g. Information Governance dept and Internal Audit teams to periodically conduct audits and develop plans with stakeholders and system owners to take the necessary action to continuously improve data accuracy and completeness. Culture and coaching. Definitions. Compliance working with Performance & Contracting. BI dept- help to develop and embed a service model for information requests across the Trust, whilst liaising with P&C teams. PRSB. Be the point of contact for eternal parties asking for information. Person Specification Experience Essential Significant experience of leadership and management at a senior level within a health or social care setting, meeting objectives and performance management targets. Understands business and financial concepts and the importance of developing a performance management culture. Can develop KPIs, performance and risk management frameworks and deliver results. Comprehensive experience of healthcare contract management and support, to include business planning, negotiation, schedule development and monitoring. Experience of translating regulatory requirements into operational frameworks; experience of taking operational performance data and producing reports for regulatory submissions. Experienced in the development and implementation of strategy; experience of complex change management and the development of new initiatives. Experience of building and managing productive stakeholder relationships; partnership working with service users, carers, and other agencies. Experience of delivering in a large and complex organisation and working collaboratively with other organisations. Experience of collaborative leadership arrangements at a senior level including leading and developing a multi professional management team. A proven track record of managing large budgets and resolving conflicting priorities. Desirable Experience of operationally leading clinical services. Experience of writing Board level reports. Has achieved transformation which has resulted in change in the health and or social care sector. Qualifications Essential Educated to Master's degree or equivalent relevant post graduate professional qualification. Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level. Evidence of continuing professional development. Desirable Project management qualification. Knowledge / Skills Essential Evidence of excellent leadership and management skills. Excellent interpersonal skills with the ability to influence, persuade, enthuse, negotiate and to inspire confidence and respect from staff at all levels. Skilled in establishing credibility and good relationships with representatives of external agencies and partners and managing those relations with political acumen, sensitivity, and diplomacy. Strong and competent business management skills with a high level of work organisation, self-motivation, resilience and drive for personal and team performance and improvement. Deep understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities particularly in relation to mental health; detailed knowledge of the NHS standard mental health contract and the NHS commissioning environment and associated national policies and regulatory frameworks. Demonstrates a deep knowledge and understanding of operational and strategic issues; able to challenge current ways of working and produce new and innovative solutions to service delivery and partnerships. Understanding of the concepts of service user empowerment, recovery, and social inclusion. Analyses, interprets, and evaluates complex data and draws logical and sound conclusions. Grasps complex problems, understands immediate and long-term implications of decisions, and has creative approach to problem solving. Is self-motivated, confident and outcome orientated. Maintains performance under pressure, resilient, contains emotions, and demonstrates an ability to work creatively with conflict. Ability to reflect on emotional competence i.e. self-awareness, social awareness, self-management, relationship management. Strong leadership skills with an open, participative management style. Skilled in holding people to account in a positive and supportive manner; skilled in proactive staff appraisal and supervision. Ability to work collaboratively with academic, research and clinical colleagues and to promote and encourage a multi-disciplinary leadership team approach focused on outcomes, research, teaching and training. Capable of leading substantial organisational and cultural change, being able to generate commitment to change, understand change management process and build local change management capability. Communicates effectively, clearly, and concisely, both verbally and in writing. Influences and negotiates effectively, listens to others, and knows when to compromise. Presents powerfully. Shares a compelling vision and can translate into objectives and actions in practice. Has a "can do" attitude, inspires, and develops others, demonstrates the need to involve stakeholders in decisions and have a collaborative approach. Knows the importance of effective teamwork and creates an environment that is receptive to change. Contributes to development of strategic vision and goals, anticipates customer needs, demonstrates an ability to scan the horizon. Promotes social inclusion, cultural sensitivity, and equity of service provision. Acts corporately for the good of the Trust and the people it serves. Able to demonstrate a strong commitment to partnerships, equal opportunities and fair access with a practical approach which will turn policies into action. Demonstrates an ability to consult and involve partners in decisions which have an effect on them. Comfortable/contributes fully as team member. Builds strong and sustainable relationships, demonstrates the ability to balance needs of different stakeholders, addresses difficulties in relationships with partners and adept at conflict resolution. Ambassador for the organisation. Confident, self-motivated, and resilient at work; able to deliver under pressure and meet immovable deadlines. Business, service planning, numerical and analytical skills; capacity and demand analysis and forecasting; budget management. Able to diagnose problems and situations using a high degree of emotional intelligence, judgement, and awareness. Able to collate, interpret and present complex and sensitive information to influential internal and external stakeholders in meaningful ways. Knowledge of data warehousing and SQL development oKnowledge of analytical report development on business intelligence platforms Desirable Promotion and development of marketing plans for healthcare services. Others Essential Able to travel throughout the day. Flexible and adaptable. Able to attend meetings outside of 9am to 5pm. Person Specification Experience Essential Significant experience of leadership and management at a senior level within a health or social care setting, meeting objectives and performance management targets. Understands business and financial concepts and the importance of developing a performance management culture. Can develop KPIs, performance and risk management frameworks and deliver results. Comprehensive experience of healthcare contract management and support, to include business planning, negotiation, schedule development and monitoring. Experience of translating regulatory requirements into operational frameworks; experience of taking operational performance data and producing reports for regulatory submissions. Experienced in the development and implementation of strategy; experience of complex change management and the development of new initiatives. Experience of building and managing productive stakeholder relationships; partnership working with service users, carers, and other agencies. Experience of delivering in a large and complex organisation and working collaboratively with other organisations. Experience of collaborative leadership arrangements at a senior level including leading and developing a multi professional management team. A proven track record of managing large budgets and resolving conflicting priorities. Desirable Experience of operationally leading clinical services. Experience of writing Board level reports. Has achieved transformation which has resulted in change in the health and or social care sector. Qualifications Essential Educated to Master's degree or equivalent relevant post graduate professional qualification. Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level. Evidence of continuing professional development. Desirable Project management qualification. Knowledge / Skills Essential Evidence of excellent leadership and management skills. Excellent interpersonal skills with the ability to influence, persuade, enthuse, negotiate and to inspire confidence and respect from staff at all levels. Skilled in establishing credibility and good relationships with representatives of external agencies and partners and managing those relations with political acumen, sensitivity, and diplomacy. Strong and competent business management skills with a high level of work organisation, self-motivation, resilience and drive for personal and team performance and improvement. Deep understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities particularly in relation to mental health; detailed knowledge of the NHS standard mental health contract and the NHS commissioning environment and associated national policies and regulatory frameworks. Demonstrates a deep knowledge and understanding of operational and strategic issues; able to challenge current ways of working and produce new and innovative solutions to service delivery and partnerships. Understanding of the concepts of service user empowerment, recovery, and social inclusion. Analyses, interprets, and evaluates complex data and draws logical and sound conclusions. Grasps complex problems, understands immediate and long-term implications of decisions, and has creative approach to problem solving. Is self-motivated, confident and outcome orientated. Maintains performance under pressure, resilient, contains emotions, and demonstrates an ability to work creatively with conflict. Ability to reflect on emotional competence i.e. self-awareness, social awareness, self-management, relationship management. Strong leadership skills with an open, participative management style. Skilled in holding people to account in a positive and supportive manner; skilled in proactive staff appraisal and supervision. Ability to work collaboratively with academic, research and clinical colleagues and to promote and encourage a multi-disciplinary leadership team approach focused on outcomes, research, teaching and training. Capable of leading substantial organisational and cultural change, being able to generate commitment to change, understand change management process and build local change management capability. Communicates effectively, clearly, and concisely, both verbally and in writing. Influences and negotiates effectively, listens to others, and knows when to compromise. Presents powerfully. Shares a compelling vision and can translate into objectives and actions in practice. Has a "can do" attitude, inspires, and develops others, demonstrates the need to involve stakeholders in decisions and have a collaborative approach. Knows the importance of effective teamwork and creates an environment that is receptive to change. Contributes to development of strategic vision and goals, anticipates customer needs, demonstrates an ability to scan the horizon. Promotes social inclusion, cultural sensitivity, and equity of service provision. Acts corporately for the good of the Trust and the people it serves. Able to demonstrate a strong commitment to partnerships, equal opportunities and fair access with a practical approach which will turn policies into action. Demonstrates an ability to consult and involve partners in decisions which have an effect on them. Comfortable/contributes fully as team member. Builds strong and sustainable relationships, demonstrates the ability to balance needs of different stakeholders, addresses difficulties in relationships with partners and adept at conflict resolution. Ambassador for the organisation. Confident, self-motivated, and resilient at work; able to deliver under pressure and meet immovable deadlines. Business, service planning, numerical and analytical skills; capacity and demand analysis and forecasting; budget management. Able to diagnose problems and situations using a high degree of emotional intelligence, judgement, and awareness. Able to collate, interpret and present complex and sensitive information to influential internal and external stakeholders in meaningful ways. Knowledge of data warehousing and SQL development oKnowledge of analytical report development on business intelligence platforms Desirable Promotion and development of marketing plans for healthcare services. Others Essential Able to travel throughout the day. Flexible and adaptable. Able to attend meetings outside of 9am to 5pm. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address Jeanette Wallace House Edridge Road Croydon CR0 1FE Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)