Job Title: Operations Support Administrator
Location: Plymouth
Contract Type: Permanent, Full-time, Monday-Friday
Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. We are looking for an Operations Support Administrator to support the Operations Support Manager and Project Managers for the organisation and maintain good quality standards for the services provided by Ventro. We are looking for a person with great organisation and time management skills in order to maintain stability within our policies and law processes.
Key Responsibilities:
Prepare and update project documents
Using Ventro associated applications
Monthly review of project meeting notes and TBTs
Create and distribute the Ventro intro letters
Create and distribute the Ventro intro emails
Answer the Tenant Liaison incoming phone calls and help with bookings
Contact residents to arrange bookings, this will be via phone call, email or/and text message
Whilst driving PMs can dictate comments, ideas etc. and Ops support to type and email back to PMs
Whilst driving PMs can use Ops support to fill in Smartsheet requests such as:
Purchase requisitions via Smartsheet using the PM name especially if a site has no site manager
Labour requisition
CVIs
DLO requests
Prepare the project Site Evidence File to send to live sites
Assist with tasks for projects to ensure that they are accomplished on schedule and within budget
Answer incoming tenant liaison and general office phone calls
Tenant Liaison / Resident Liaison Correspondence
Provide Operational support to PMs
Postal Duties and Arranging TNT deliveries
Manage hotel bookings for Ventro
Monitor resident liaison inbox daily
Generate the full Operations & Maintenance manuals when requested at end of project
The successful candidate will:
Be a caring and empathetic individual who understands and supports the needs of a diverse cross section of customers
Have experience of delivering exceptional customer service and will continuously work to provide a customer first culture
Previous administration experience beneficial
Good Communication skills
Driven individual
Work well under pressure
Good organisational skills
What you will get in return:
Ability to purchase additional annual leave
Healthcare scheme
Regular company events
Cycle to work scheme
Company reward scheme (vouchers, etc)
Ventro Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: Ventro prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent