Assistive Technology Team Leader NCCHS, Nottingham
Client: Leicestershire County Council
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: b6e96c92bab9
Job Views: 6
Posted: 01.03.2025
Expiry Date: 15.04.2025
Contract Type: Permanent
Working Hours & Shift Details: 0600-1700, 0800-1900 on a rotational 4 on 4 off shift pattern. Will also be expected to work night shift patterns 1900-0600 to cover annual leave, training, and sickness as required including at short notice.
Worker Type: Onsite Worker
Salary: Grade G - Starting Salary is £35,235 (Level one) rising to £37,938 (Level four)
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role: The primary purpose of this role is to provide leadership to the Assistive Technology Team. The Team Leader will supervise and motivate the team to provide the highest quality range of services at all times to customers. This will include the provision of training and support to the Assistive Technology Team. The Team Leader will always lead by example and, with the Nottingham on Call Business Manager and the AT Development Manager, support in developing and delivering a range of innovative solutions to meet customer needs.
About You: The ideal candidate will have:
* Experience of or have the skills to fully manage, coach and support teams, preparing delegating and implementing daily work schedules to facilitate the effective achievement of call volumes and priority calls.
* Experience of or have the skills to implement recording systems, monitoring actions and outcomes to measure and monitor performance of service delivery.
* Experience of or ability to monitor SLA to ensure service standards are maintained, including dealing with non-conformance issues.
* Ability to demonstrate self-motivation, effectively organise and prioritise own workload, using own initiative to ensure that tasks are completed in an efficient and timely manner.
* Ability to prioritise the work of the service area and manage the process of change.
* Good communication and interpersonal skills with a proven ability to communicate complex and sensitive issues effectively, including active listening and questioning to a wide range of customers.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
* Full UK Driving Licence.
* This post is subject to an Enhanced DBS check.
Please note: Full training on installing Telecare equipment will be provided.
Closing Date: 30 January 2025 - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: Likely to be held on 17th February 2025. – Please note this is subject to change.
If you have any technical issues when completing your application, please contact our Employee Service Centre.
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