Join to apply for the Inbound Customer Booking Agent role at The Productivity Institute, LLC.
Location: Quorum Business Park, Newcastle, NE12 8BU
Salary: £20,820.80 + uncapped commission
Working Hours: 35 hours per week
Shift Pattern: Monday to Friday between 3pm - 9pm including paid break
Holidays: 29 days plus bank holidays, increasing to 31 days plus bank holidays after 1 year of service.
Verisure is looking for Customer Booking Agents to join our Inbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.
Key Responsibilities:
* Responding to inbound calls and booking free consultation appointments with potential new customers.
* Creating prospects and recording data in the system.
* Responding to pre-sale customer queries as well as supporting internally about the products/services we offer.
* Liaising internally with various departments to finalize the booking process as well as contracts.
Essential Skills:
* Customer service experience from any background.
* Organisational skills.
* A polite, friendly, and informative telephone manner.
* Ability to multitask effectively whilst keeping a high level of service quality.
* Accurate data capture and typing skills.
* Excellent communication skills with problem-solving aptitude.
* Competent IT and Microsoft Office skills.
Benefits Package:
* Enjoy your birthday off as a special treat.
* Satisfy your cravings at our onsite coffee shop and our canteen.
* Stay active with discounted gym and health club memberships.
* Access private healthcare and MediCash cash plan.
* Unlock a world of freebies and discounts with PerkBox.
* Earn rewards through our employee referral program.
* Enjoy discounts on our alarm systems.
* Enhanced maternity and paternity leave.
* Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you in developing new skills.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply.
Ready to join our team and make your dream job a reality? Apply today!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
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Administrative and Support Services
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