Tay Recruitment are looking to recruit an Office Administrator/Customer Care Administrator for our client based in Clifton Bristol. The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries and providing overall administrative support to the wider team. This role will suit a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service. Key responsibilities include: Handling all incoming customer queries and requests via defect reporting system and telephone Dealing with incoming and outgoing correspondence Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers’ needs are met at all times Maintaining a database of customer information Monitoring incoming job tickets and distributing where required Liaising with residents and contractors, arranging access, updating on any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Coordinating remedial works Scheduling Post Completion meetings with residents Performing administrative tasks as assigned by the Customer Care Manager Referring problematic issues that they cannot solve to management Escalating enquiries to the appropriate team, when necessary Qualifications, experience and skills: Previous experience within a similar position Impeccable written and spoken English Concise record keeping and time management Demonstrable customer service skills Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented React to situations in a calm and professional manner Ability to work under pressure whilst maintaining attention to detail Ability to adapt to evolving processes and adopt new procedures Proactive attitude Proficient IT skills Ownership of tasks and databases Sense of urgency This vacancy is being advertised by TAY Recruitment (An Employment agency) on behalf of our client. All vacancies are available and correct at the time of posting