Job summary
This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.
You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.
You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.
Main duties of the job
To actas the main point of contact for patients & visitors arriving.
Reportand action facility issues and faults where required.
Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager
Tosupport the clinical teams working in our services with basic requests.
Tomanage the waiting room area whilst patients wait to be seen.
Interactionwith patients to provide information, signposting, and advice.
Todemonstrate a competent level of interpersonal skills.
Manageand prioritise own workload.
Ensurethe clinical rooms are stocked where appropriate.
Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.
Anyother duties as directed.
Completionof administrative tasks as directed.
About us
Nimbuscare is a not-for-profit organisation that aims to be acollaborative and agile provider that cares for its people and patients.Nimbuscare is based in York and is owned by all the practices in the city,however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospitaland GP practices in York, Scarborough, Whitby, Malton and Selby. We alsoprovide community-based frailty care, which focuses on treating people in the communitywhere we can. We also aim to shift services into the community where possible,for example our community diagnostic centres run in partnership with the AcuteTrust.
We are committed to contributing towards a better NHS based onequity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Please note Nimbuscare does not hold a license to sponsor any visaapplications and we are unable to provide any advice about visas.
Job description
Job responsibilities
Salary
£ per hour
Tenure
Permanent / Parttime / Shifts
Location & Hours
Selby Hospital, DoncasterRoad, Selby, YO8 9BX
Shiftsavailable are as follows:
Saturday's and Sunday's 20:00 23:00
JobSummary:
This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.
You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.
You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.
MainDuties and Responsibilities:
To actas the main point of contact for patients & visitors arriving.
Reportand action facility issues and faults where required.
Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager
Tosupport the clinical teams working in our services with basic requests.
Tomanage the waiting room area whilst patients wait to be seen.
Interactionwith patients to provide information, signposting, and advice.
Todemonstrate a competent level of interpersonal skills.
Manageand prioritise own workload.
Ensurethe clinical rooms are stocked where appropriate.
Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.
Anyother duties as directed.
Completionof administrative tasks as directed.
Person Specification
Knowledge and Skills
Essential
1. Able to use Microsoft Office Word, Excel and Outlook
2. Excellent customer service skills
3. Understand and observe strict confidentiality
Qualifications
Essential
4. Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Other
Essential
5. Ability to travel across various sites when required.
Experience
Essential
6. 6 months minimum experience in a similar role
7. Experience in working with SystmOne
Desirable
8. Experience of working within the NHS or general practice
Competencies/ Qualities/ Attributes
Essential
9. Competent in using Microsoft Office
10. Good written and verbal communication skills
11. Able to work well under pressure
12. Able to work as part of a team
13. Able to listen and empathise
14. Hard working and willing